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About the Role

The GTM Tooling team owns the systems, tools, and standards that enable GetYourGuide’s commercial teams to operate efficiently. We aim to transform platform challenges into scalable, self-serve capabilities by acting as the bridge between Sales, Business Operations, and technology, leveraging AI and smart process design.

Responsibilities

• Act as the liaison between the Sales team and the platform, addressing feedback and challenges to drive platform improvements.
• Champion GYG's Salesforce process documentation as the organization evolves.
• Contribute to defining and driving the GTM tooling roadmap by identifying Sales needs, prioritizing initiatives, and partnering with GTM colleagues for successful implementation.
• Develop AI-assisted, self-serve tools to empower the sales team to resolve everyday platform issues independently.
• Manage end-user administration, including access, roles, reviews, and cleanups, to ensure operational efficiency.
• Provide the sales team with tools, templates, and standards for confident data analysis.
• Govern the reporting environment, including structure, naming, and access, to maintain consistency and trustworthiness.
• Maintain the Salesforce System Wiki in Confluence for easy access to information.
• Triage and track questions across internal channels using JIRA to ensure timely resolution.

Requirements

• 4+ years in Sales Operations, Revenue Operations, or a similar role in a B2B or marketplace environment.
• Solid Salesforce experience, including user administration, reports, dashboards, and data management.
• A systems thinker with a preference for automation and AI over manual processes.
• Skilled in discovery, with the ability to ask pertinent questions, identify root causes, and document findings clearly.
• Strong communication skills to effectively engage with Sales, Ops, and technical teams.
• Organized and dependable with a track record of managing tasks effectively.

Skills

• Salesforce administration
• Reporting and dashboards
• Data management
• Automation
• AI tools
• Systems thinking
• Discovery and analysis
• Clear documentation
• Communication
• Organization
• Dependability

Location

• Berlin HQ
• Global offices

Work Type

• Hybrid

Experience Level

• 4+ years

Education Level

• Salesforce Associate or Administrator certification, or equivalent hands-on experience

Benefits

• Annual personal growth budget
• Mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working approach
• Opportunities to collaborate and socialize with team members
• Quarterly team events
• Yearly company-wide events
• Monthly transportation budget
• Monthly fitness budget
• Discounts on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

About the Company

• GetYourGuide's mission is to connect people with unforgettable travel experiences around the world.
• Millions rely on GetYourGuide for unique and trustworthy activities.
• The company is committed to making every journey extraordinary.

Equal Opportunity

• We are an equal opportunities employer.
• Every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
• Please refrain from including your picture and age with your application.