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About the Role
Lead a passionate team of Beauty Advisors, Studio Artists, and Department Managers in Sephora's Western Sydney stores. Drive a selling culture, utilize data for operational decisions, and foster a continuous improvement mentality to deliver first-class customer service.
Responsibilities
- Drive a selling culture within your team to meet KPIs and promote Sephora’s values.
- Consistently raise performance and capability of the team to support developing internal talent.
- Utilize and exploit data to support operational decisions by working closely with the district manager and director of stores.
- Implement a continuous improvement mentality within the team and work in partnership with the wider team.
- Energize your team to deliver first-class customer service within a fast-paced environment.
- Create amazing customer experiences by leading your team to provide clients with meaningful in-store experiences that build brand loyalty.
- Manage day-to-day store operations, including driving operational initiatives, brand events, training, and supporting visual merchandising changes.
- Develop sales and budget strategies by managing the profit and loss for your store, monitoring stock levels, and analyzing sales.
- Enhance company culture by maintaining a strong and positive culture where everyone is valued, recognized, and enabled to succeed.
- Maintain results by monitoring KPIs, attracting, recruiting, and developing store talent.
Requirements
- Previous retail management experience at a big box retailer or multi-site experience.
- Passion for excellent client service and experiential retail.
- Excellent organizational, analytical, and business management skills.
- Hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
- Knack for attracting, identifying, and inspiring talented employees.
- Strong emotional intelligence, communication skills, and the ability to influence team members at all levels.
- Enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings.
- Must be an Australian Citizen or Permanent Resident.
- Provide 5 full days of availability across key trading times including late-night, weekend, and public holiday trading.
Skills
- Leadership
- Sales Management
- Customer Service
- Data Utilization
- Operational Management
- Talent Development
- Team Motivation
- Coaching
- Recruitment
- Brand Loyalty Building
- Visual Merchandising
- Budget Management
- Profit and Loss Management
- Performance Monitoring
- Emotional Intelligence
- Communication
- Influence
Location
- Western Sydney
Work Type
- Full-Time (38hr)
- Onsite
Experience Level
- Retail Management Experience
- Multi-site Experience
Salary/Compensations
- Base Salary + Super + Bonus
Benefits
- Gifted products throughout the year
- Store discounts of up to 45% off
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Health and well-being initiatives
- 24/7 Mental Health well-being programs
- Life Insurance
- Discounted Gym memberships
- Opportunities for personal development in ANZ
- Opportunities across global luxury brands within LVMH
- Unique online learning platform
- Fun social calendar
- Annual Conference & Travel prize for store of the year
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Across Australia and New Zealand, Sephora has circa 30 stores, a growing online platform, and plans to expand year on year.
- Sephora also has a head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment if reasonable adjustments are required.