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About the Role

Managing key e-commerce accounts with a strategic, sales-driven approach, fostering accountability for client relationships, including profit and loss aspects. Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. Identifying and leading cross-selling and upselling opportunities from proposal to contract signing. Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Responsibilities

Managing key e-commerce accounts with a strategic, sales-driven approach.
Fostering accountability for client relationships, including profit and loss aspects.
Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Requirements

Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields.
Deep understanding of logistics, supply chain management, and e-commerce.
Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders.

Skills

Proficient in both German and English (C1 or above)
Excellent storytelling skills

Location

Alexanderplatz
Remote
Hybrid

Work Type

Hybrid
Remote

Education Level

Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation

Benefits

Company lunches twice per month
Corporate benefits platform
German language courses
Flexible remote-office set-up
Flexible working hours
Opportunity to work remotely for up to 2 months per year

About the Company

At Seven Senders, we connect people and markets, making international shipping simple.
We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders.
By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority.
Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts.
Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Equal Opportunity

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.