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About the Role

We are seeking an Implementation Manager to lead complex, high-priority merchant acquiring and financial institution implementations for large or technical clients. In this client-facing role, you will drive end-to-end delivery from initiation through closure, partnering with merchants, sales teams, and bank partners to ensure timely, compliant, and high-quality launches. You will act as a trusted advisor, translate business requirements into actionable project plans, and coordinate cross-functional teams to deliver integrated Fiserv solutions.

Responsibilities

Practice functional or process leadership for implementations and conversions; lead complex, ambiguous, and tactical work streams.
Coordinate and execute project plans, task schedules, resource activities, and funding to ensure on-time, effective project delivery; prioritize schedules and manage trade-offs.
Manage resources (internal and external) to achieve successful outcomes; allocate and track resource utilization across projects.
Drive implementations, conversions, projects, or component phases of larger programs; provide overall direction and guidance for medium-sized projects or multiple small projects.
Assess business needs, conduct feasibility studies, and prepare formal cost-benefit analyses to recommend and support solutions and investment decisions.
Interface with other Fiserv departments to generate and offer appropriate solutions; decisions may impact related departments, resources, products, and services across the business.
Interpret and communicate Fiserv services and products to clients, sales, and vendors; may serve as the primary client or vendor contact for assigned projects.
Provide client consultative input on product and system features and develop solutions to address a variety of business problems across own area/projects.
Establish and maintain internal and external client, vendor, and stakeholder relationships; escalate and resolve issues and scope changes as needed.
Ensure project methodologies, project delivery processes, and implementation management processes are followed.
Manage and drive project schedule, risk and issue management, and scope change control.
Create, execute, and revise projects, programs, and plans as needed; provide and support project and resource development activities within own department.
Keep abreast of industry and product developments to define necessary changes to policy and practice and to inform project and process improvements.
Maintain a broad and comprehensive understanding of relevant systems, products, and services in the organization and market.

Requirements

4-7 years of experience in an applicable field.
Demonstrated experience managing project/resource schedules, funding/prioritization, and delivering projects (medium-sized projects or multiple small projects).
Experience conducting feasibility studies, scheduling analysis, and making recommendations based on business case analysis.
Strong written and verbal communication skills; ability to interface with all levels of management and staff (internal/external) in a professional manner.
Ability to handle multiple tasks in a fast-paced environment and to manage ambiguity with tactical follow-through.
Self-motivated with the ability to follow through on issue resolution with minimal supervision.
Broad working knowledge of relevant systems/products/services and the practices of the discipline to make informed recommendations across projects.

Experience Level

4-7 years

About the Company

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry.
If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.