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About the Role

As our Shop Assistant, you'll play an important role in delivering an exceptional customer experience while helping our Leura Op Shop continue to be a vibrant community hub. You'll work alongside a dedicated team of staff and volunteers to create an inviting retail environment where customers can discover quality pre-loved treasures and know their purchases are making a genuine difference.

Responsibilities

• Deliver exceptional customer service and create a welcoming experience for every customer.
• Support, encourage and provide day-to-day guidance to volunteers while fostering a positive team culture.
• Assist with merchandising, stock presentation and maintaining an attractive, well-organised retail environment.
• Process sales, complete shop administration and ensure cash handling procedures are followed accurately.
• Maintain a safe, clean and organised workplace while actively promoting Anglicare's mission, vision and values.

Requirements

• Previous retail or customer service experience.
• Excellent communication and interpersonal skills.
• A genuine passion for helping people and serving your community.
• Ability to build positive relationships with customers, volunteers and colleagues.
• Current Working With Children Check (or willingness to obtain).

Skills

• Visual merchandising
• Retail presentation
• Supporting or supervising volunteers
• Cash handling
• Point-of-sale experience
• Sustainable retail
• Recycled fashion

Location

• Leura

Work Type

• Full-time

Experience Level

• Entry Level

Benefits

• Pay less tax with salary packaging.
• Supportive and welcoming team environment.
• Ongoing learning and professional development opportunities.
• Employee Assistance Program (EAP).
• Fitness Passport.
• Exclusive discounts through our employee benefits program.
• Access to staff rewards portal with exclusive discounts to over 400 retailers.
• Free wellbeing resources.
• Competitive salary packaging.
• Wellbeing programs.
• Generous discounts for you and your family.
• Employee Referral Program ($1,200 incentive).
• Performance Review process supports professional goals.
• Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance.

About the Company

• Anglicare Sydney is a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years.
• Every purchase made in our Op Shops helps fund vital programs that support people experiencing hardship, while creating welcoming spaces where customers, volunteers and the local community feel valued, connected and supported.
• We bring the strength, the support and the strategy to make it happen.
• At Anglicare, we’re building a future where every voice counts.
• We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities.
• Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services.
• Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people.
• We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
• At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future.
• You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds.
• You'll also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
• We're many services, with one purpose, to meet people where they are and walk with them.
• At Anglicare, we believe everyone is Made for Connection—with God, with each other and with the places we call home.
• Every purchase made in our Op Shops helps fund services that support vulnerable children, families, older people and those experiencing hardship, making your work meaningful every single day.
• We believe that caring for others starts with caring for our people.
• Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally.
• Here, we recognise that meaningful work deserves meaningful support.
• So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life.
• We support your career by investing in your growth, balance and security through professional development opportunities.

Equal Opportunity

• Anglicare is as wonderfully diverse as the customers and communities we support.
• While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others.
• We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
• We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities.