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About the Role
As an Aftermarket Product Support Manager, you will work closely with customers to understand their operational challenges, identify opportunities and deliver aftermarket parts and service solutions that maximise equipment performance, reliability and lifecycle value. You will help customers optimise their Caterpillar Energy Solutions assets while connecting them with the products, services and support programs that deliver long-term value. You will play an important role in growing EPSA's gas engine aftermarket business while supporting sustainable customer outcomes and long-term business growth.
Responsibilities
- Develop and grow aftermarket parts, service and customer support opportunities across Caterpillar Energy Solutions customers.
- Build and maintain strong customer relationships, identifying opportunities to enhance equipment performance and lifecycle value.
- Establish and grow Customer Value Agreements (CVAs), maintenance agreements and long-term service contracts.
- Generate and qualify opportunities for both aftermarket and new equipment sales, collaborating closely with internal stakeholders.
- Maintain accurate customer engagement, opportunity and pipeline information within Salesforce to support long-term account growth.
Requirements
- Experience in aftermarket sales, product support, parts and services, account management, service sales or a related customer-facing role.
- Strong understanding of industrial equipment, power generation systems, gas engines, diesel engines or related technologies.
- Proven ability to build trusted customer relationships and identify opportunities that deliver mutual value.
- Trade qualifications, mechanical background
- Strong commercial, communication and stakeholder management skills.
- Current Australian Driver's Licence and willingness to travel as required.
- Experience working with Caterpillar Energy Solutions, power generation, gas compression or industrial engine applications.
- Experience managing service contracts, Customer Value Agreements or maintenance agreements.
- Experience using Salesforce or similar CRM platforms to manage customer activity and opportunities.
Skills
- Commercial capability
- Collaborative mindset
- Commercial insight
- Technical expertise
- Relationship-building skills
- Communication skills
- Stakeholder management skills
Location
- Australia
Work Type
- Full-time
Experience Level
- Aftermarket sales
- Product support
- Parts and services
- Account management
- Service sales
- Customer-facing role
Education Level
- Trade qualifications
Benefits
- Structured onboarding and development through Cat® University
- Paid birthday leave and volunteer leave
- Team member recognition and service awards
- Referral program incentives
- Retail and health insurance discounts
- Novated leasing options
- Paid parental leave
- Learning and development opportunities
About the Company
- At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the energy solutions industries depend on.
- From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.
- As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.
- Across engineering, operations, projects and support teams, every role plays a part in keeping industries moving and communities powered.