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About the Role

The Bilingual Support Officer provides high-quality bilingual support and customer service, focusing on enhancing the client experience and managing inquiries via phone and face-to-face interactions.

Responsibilities

• Provision of bilingual support for clients, primarily students in the classroom
• Effective communication and workflow between clients, customer service, operational and academic staff

Requirements

• Demonstrated face-to-face, phone and email customer service experience
• Demonstrated high level of interpersonal, written, and verbal communication skills
• Good administrative skills and attention to detail
• Ability to remain calm under pressure
• Ability to remain focussed and manage priorities in the face of competing demands
• Demonstrated awareness of a range of cultural perspectives and sensitive approaches relevant to our clients
• Experience in working as part of a team
• Knowledge of programs and contracts
• Previous experience in the education industry

Skills

• Bi-lingual skills

Benefits

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

About the Company

• Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government.
• Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.
• Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
• The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

Equal Opportunity

• Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
• We believe equality, flexibility and diversity deliver a rich and collaborative environment.
• We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.