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About the Role

The position serves as the primary point of contact for customers, providing comprehensive product ticket sales services including advice, explanations, and recommendations on sales, refunds, exchanges, and payments. Sales Representatives collaborate with the Ticketing Services team to deliver exceptional customer service and solutions in a dynamic environment, utilizing advanced knowledge of a computerized ticketing system.

Responsibilities

Deliver high-quality, professional customer service across all ticketing sales channels.
Provide comprehensive ticketing services, including advice, explanation, and recommendations on sales, refunds, and exchanges.
Accurately manage high volumes of cash/credit transactions and diverse customer inquiries.
Utilize judgment for exchanges, refunds, lost tickets, performance recommendations, and seating information.
Efficiently handle customer queries and resolve problems within established guidelines.
Maintain up-to-date knowledge of all products available from the Box Office and Contact Centre.
Ensure accurate data entry to maintain data integrity and confidentiality.

Requirements

Must hold a valid Australian visa with work rights at the time of application.
Must be eligible to work for at least two to three shifts per week.
Must have at least 2 years left on visa or the option to renew.
Offer of employment subject to a satisfactory National Police Check.
Offer of employment subject to a satisfactory Pre-Employment Health Assessment.
Must attend all paid, in-person training dates.
Must attend an in-person Assessment Centre.

Skills

Customer service
Ticketing sales
Cash/credit transaction management
Problem resolution
Product knowledge
Data entry

Location

Sydney Opera House

Work Type

Casual

Experience Level

Minimum 2 years visa validity

Salary/Compensations

Based on $32.75 per hour plus 23.3% Casual Loading, 11.5% Scale Penalty and 12% Superannuation Contributions

Benefits

10% off onsite food and beverage outlets
Access to salary packaging
Discounted health insurance
Access to professional development programs
Staff engagement initiatives
Staff community groups
Fitness Passport
Complimentary wellbeing programs
Complimentary tickets to shows

About the Company

The Sydney Opera House is a globally recognised icon, a World Heritage masterpiece, and one of the world’s busiest performing arts centres.
The organisation values diversity of thought and experience.
Their ambition is to be Everyone’s House, focusing on themes of inclusivity, community connection, future readiness, and positive change.
Committed to the United Nations Sustainable Development Goals and a signatory to the UN’s Global Compact.

Equal Opportunity

The Opera House is an inclusive employer that recognises everyone is unique and welcomes applicants for who they are.
Requests for adjustments to the recruitment process can be made by contacting recruitment@sydneyoperahouse.com.
Encourages applications from First Nations people.
Welcomes applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.