Associate Director, Customer Success at NielsenIQ | Australia | Rezi

Associate Director, Customer Success at NielsenIQ

Associate Director, Customer Success

NielsenIQ · Australia

2 weeks ago

Associate Director, Customer Success

NielsenIQ · Australia

19 days ago
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About the Role

Partner with clients using data to explain brand performance and provide recommendations for improvement. Build partnerships to understand client needs, develop in-depth analyses, and create compelling stories that drive business growth.

Responsibilities

  • Lead Joint Business Planning with clients, understanding their commercial priorities, growth objectives, and strategic challenges.
  • Partner with clients to define business questions, refine project objectives, and shape analytical approaches.
  • Lead and develop a team of consultants to deliver high-impact insights and practical recommendations.
  • Establish clear development plans to support team growth and performance.
  • Deliver compelling presentations and executive briefings, translating complex data into clear business implications and actionable recommendations.
  • Oversee the delivery of analytical commitments, proactively managing client expectations and ensuring alignment on priorities, timelines, and outcomes.
  • Provide strategic perspectives on industry trends, consumer behaviour, and market dynamics.
  • Serve as a recognised subject matter expert in key areas such as pricing, promotion, assortment, innovation, or category growth.
  • Build a network of effective and trusted client relationships at all levels.
  • Identify and develop opportunities to expand client value by connecting business challenges with relevant NielsenIQ solutions and expertise.
  • Partner with commercial teams on growth opportunities, contributing client knowledge, strategic perspectives, and industry expertise.
  • Influence account strategy by identifying emerging client needs and recommending initiatives that deepen engagement and increase business impact.
  • Act as a senior client partner, helping shape discussions around growth, transformation, and strategic priorities.

Requirements

  • 8+ yrs experience with solid knowledge of specific measurement or data analytics tool
  • Strong consultative skills
  • Deep awareness of market conditions and client business environment
  • Strong planning and servicing skills
  • Experience working with clients to solve business issues
  • Strong communication/presentation and interpersonal skills.

Experience Level

  • 8+ years

Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About the Company

  • NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
  • In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
  • With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
  • NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
  • For more information, visit NIQ.com

Equal Opportunity

  • At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.
  • We believe that embracing a wide range of perspectives drives innovation and excellence.
  • All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
  • We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
  • To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion