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About the Role

Join our team as Marina Manager and lead the operations of Sydney Boathouse, a large Dry Stack and Marina facility. This role oversees all aspects of marina management while delivering exceptional service to our boating community.

Responsibilities

• Lead and supervise the Boathouse team of approximately 15 staff across a 7-day operational week.
• Provide high-level general marina services for customers.
• Develop and implement strategic plans for marina operations and assets.
• Build occupancy levels through targeted customer engagement.
• Maintain monthly reporting on operational performance, occupancy, and inquiries.
• Identify and implement pricing strategies for revenue optimization.
• Engage with customers to understand market demands and identify revenue opportunities.
• Maintain strong relationships with marine industry stakeholders, tenants, and service providers.
• Manage EH&S documentation and compliance, including safety audits.
• Manage vessel incident reporting and preventative measures.
• Ensure OHS accountabilities are maintained.
• Oversee service contracts and planned maintenance schedules.
• Ensure operation plant is maintained and serviced in a timely manner.
• Lead annual capital expenditure projects within budget parameters.
• Manage strategic berth allocation.
• Oversee vessel movement ensuring seamless delivery.
• Lead staff development through recruitment, performance management, and training.
• Coordinate personnel onboarding, including sourcing, interviewing, and induction.
• Ensure staff training is completed and teams are aware of safety protocols, maintenance procedures, and customer service excellence.
• Obtain pricing for capital projects.
• Prepare and manage budgets, and monitor financial performance.
• Collaborate with marketing/creative agency to promote the marina offering.
• Lead and promote a culture of excellence, safety, and customer service.
• Coordinate scheduling and workforce planning.
• Lead strategic recruitment, performance management, and succession planning initiatives.
• Monitor team performance and provide regular feedback.
• Foster a high-performance culture centered on excellence, safety, and exceptional customer service.
• Mentor and develop the Operations Manager and Boathouse team.

Requirements

• Demonstrated Management experience in a similar role for a minimum of 2 years.
• Strong knowledge of marina operations, environmental compliance, and safety standards.
• Commercial acumen with experience in revenue optimisation and business development.
• Excellent communication and leadership skills.
• Flexibility to work the hours needed to meet the demands of the role.
• Ability to manage budgets, assets, and projects effectively.
• Deliver a high level of marina customer service, ensuring a premium experience for all guests and vessel owners.

Skills

• Marina operations
• Environmental compliance
• Safety standards
• Commercial acumen
• Revenue optimisation
• Business development
• Communication
• Leadership
• Budget management
• Asset management
• Project management
• Customer service

Location

• On-site – Rozelle, NSW

Work Type

• On-site
• Full-time

Experience Level

• Minimum 2 years management experience

Education Level

• Marina qualifications – Marina Industries Management Course - desirable

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance
• Discounts
• Active Social Club
• Employee assistant program
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
• We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
• We approach our work in a warmer, more optimistic, and inclusive way.
• JLL is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.
• We help our people thrive, grow meaningful careers and find a place where they belong.
• Together, we strive to be exceptional and shape a better world.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
• JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
• We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.