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About the Role
METS Training Services is seeking a motivated and relationship-focused Account Support Officer to support business growth through student enrolments, account management, and stakeholder engagement. This role is ideal for someone with an Early Childhood background who enjoys building relationships, delivering exceptional customer service, and contributing to business growth.
Responsibilities
- Convert enquiries and leads into student enrolments.
- Travel throughout Sydney Metro and surrounding areas.
- Build and maintain strong relationships with employers, learners, and industry stakeholders.
- Support account management activities and business growth initiatives.
- Manage enrolment documentation and maintain accurate CRM records.
- Attend networking events, expos, and promotional activities.
- Deliver exceptional customer service across multiple communication channels.
- Contribute to enrolment and revenue targets while ensuring compliance with RTO requirements.
Requirements
- Early Childhood Education and Care experience or industry background.
- Strong communication, organisational, and relationship-building skills.
- Proven experience conducting consultations via phone and online meetings.
- Current Driver's Licence (P2 or above) and access to a reliable vehicle.
- High level of customer service and stakeholder engagement skills.
- Working With Children Check + NDIS Workers Clearance.
Skills
- Sales
- Account management
- Business development
- Australian VET/RTO sector knowledge
- Early Childhood qualifications and traineeships knowledge
- Certificate IV in Training and Assessment (TAE) or higher
- RTO compliance and ASQA requirements understanding
- CRM systems usage
- Microsoft Office 365 usage
- Promoting education, training, or professional service offerings
Location
- Sydney Metro
Work Type
- Full-time
- Fixed-term contract
Experience Level
- 12-month contract
Education Level
- Certificate IV in Training and Assessment (TAE) or higher
Salary/Compensations
- Salary packaging - $15,900 of your salary is tax free
Benefits
- Car Allowance
- Immediate start available
About the Company
- METS Training Services forms part of Scope Australia.
- Committed to providing innovative educational pathways for all students, including those with learning difficulties and disabilities.
- Goal is to lead in quality, compliance, and customer satisfaction while driving business growth through strategic leadership and digital development.
- Deliver nationally-recognised qualifications within the Children’s Services, First Aid, Individual Support and Disability, Business, Retail, Community Services, Hospitality and Supply Chain Operations industries.
- Trainers are recruited for their industry knowledge, current competency and adult learning expertise.
Equal Opportunity
- If at any time you require us to adjust our recruitment process to meet your individual needs please email careersnsw@scopeaust.org.au