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About the Role

The Residential Property Manager is responsible for the operational, financial, and legal management of a residential portfolio within a large-scale mixed-use development. This client-side position requires strong stakeholder management, legal awareness, and hands-on operational delivery, acting on behalf of the landlord/developer to ensure regulatory compliance and effective handling of leasehold matters, disputes, and tribunal proceedings.

Responsibilities

Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction.
Implement asset management strategies to protect and enhance value.
Work alongside managing agents, ensuring performance aligns with contractual obligations and KPIs.
Conduct regular site inspections to ensure compliance with health, safety, and operational standards.
Interpret and support residential leases, tenancy agreements, and associated documentation.
Advise internal stakeholders on lease obligations, covenants, and landlord responsibilities.
Ensure compliance with relevant legislation (e.g., Landlord & Tenant Act, Housing Acts, service charge regulations).
Work with managing agents on service charge budgets, reconciliations, and consultation processes (e.g., Section 20 where applicable).
Lead on residential disputes including breaches of lease, arrears, anti-social behaviour, and service charge challenges.
Prepare and manage cases for tribunal proceedings, including evidence gathering, submissions, and representation coordination.
Work closely with internal/external legal teams on litigation, enforcement action, and dispute resolution.
Manage forfeiture processes, possession proceedings, and enforcement of covenants where required.
Maintain detailed documentation to support legal proceedings and ensure audit compliance.
Oversee residential budgets, service charge expenditure, and financial performance of the portfolio.
Monitor arrears and implement recovery strategies in conjunction with managing agents.
Review and approve major expenditure and ensure value for money.
Support long-term financial planning (e.g., reserve funds, capital works programmes).
Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and managing agents.
Handle escalated resident complaints and sensitive issues professionally and efficiently.
Provide clear reporting to senior leadership on operational, legal, and financial performance.
Build strong relationships to support community engagement and reputation management.
Ensure compliance with all statutory obligations, including building safety, fire safety, and regulatory requirements.
Oversee risk assessments, audits, and remedial actions.
Ensure managing agents and contractors operate in line with regulatory and company standards.

Requirements

Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting).
Strong working knowledge of residential leases, service charges, and landlord/tenant legislation.
Proven experience handling tribunal cases, legal disputes, and enforcement actions.
Ability to interpret legal documents and liaise effectively with legal advisors.
Excellent stakeholder management and negotiation skills.
Strong financial literacy relating to service charges and property budgets.
Commercially minded with strong risk awareness.
Detail-oriented with excellent documentation and case preparation skills.
Resilient and confident in managing complex or contentious situations.
Strong organisational and prioritisation abilities.
High level of professionalism when dealing with residents and stakeholders.
Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
Reliable, punctual, and organised.
Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

Skills

Residential property management
Lease interpretation
Service charge management
Landlord/tenant legislation
Tribunal case management
Legal dispute resolution
Stakeholder management
Negotiation
Financial literacy
Risk awareness
Documentation
Case preparation
Organisational skills
Prioritisation

Location

BPS Offices

Work Type

Full-time
Permanent
Hybrid

Experience Level

Extensive experience in residential property management

Education Level

Professional qualification (e.g., IRPM, ARMA, RICS or equivalent) - Desirable

Benefits

Private Healthcare
Enhanced Pension - 10% Employer Contribution
Life Assurance - x4 annual salary
Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3)
Sports and social activities throughout the year
Employee Discounts via The Retail Power Club app
Employee Bonus Scheme

About the Company

BPS company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.

Equal Opportunity

Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.