Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The London Coffee House drop-in program fosters a vibrant community of individuals who are experiencing, or at risk of homelessness, promoting a welcoming and non-judgmental culture and providing a reprieve from the stigma so often felt in other community settings. As a member of our team, you’ll support individuals with anything they might need - from a hot meal to basic needs, from access to washrooms and laundry facilities to harm reduction kits and from on-site mental health and addictions groups to connections with broader community supports. Consider revitalizing your career and making a difference in your community by joining our team!

Responsibilities

Provide a welcoming, safe, and trusting environment to support clients
Actively engage with all Coffee House attendees
Orient and welcome new attendees
Identify and respond to the concerns of participants experiencing mental illness, substance abuse, trauma and/or homelessness
Provide crisis intervention, conflict resolution and negotiation skills as necessary
Connect and liaise with appropriate community partners and resources
Engage with clients in identifying and developing personal capacities leading to self-advocacy
Provide health teaching and information regarding a variety of coping techniques and strategies
Work with clients and help motivate and support them to work towards achievement of their goals
Assist with operations, logistics, maintenance, and food services during shift
Make decisions both independently and collaboratively as needed
Assist in planning, implementation and evaluation of London Coffee House programs and services
Participate in, and facilitate the delivery of, social & recreational activities
Assist with programming as necessary and in a timely manner
Connect clients engaged with other community services to CMHA programs and services as needed
Provide information regarding community resources
Assist clients in linking, liaising/connecting with appropriate community resources
Advocate for and support clients in accessing community resources
Act as liaison with caregivers and/or service & support providers who are involved with clients to facilitate a coordinated approach to service provision
Ensure effective communication with Director, staff team, and any partner agencies, and community services
Crisis intervention, conflict resolution and negotiation skills
Identify, promote resolution and management of all emergency situations concerning clients, staff and property
Complete required documentation related to client as per organization standards, discipline-specific guidelines and standards and PHIPA legislation
Ensure that confidential program/caseload information and material is handled in accordance with applicable privacy laws and organization policy
Actively engage in learning opportunities, events, meetings, and team building activities scheduled by the organization for staff members
Act as a resource to other staff and community partners; seek out and listen to input from other staff and community partners
Provide support and encouragement to other staff as needed
Be supportive of, and an active participant in, the constant evolution and growth of the organization

Requirements

Post-secondary education in social services or a related field
Current, satisfactory Police Vulnerable Sector Check (PVSC)
Demonstrated ability to attend work regularly

Skills

First Aid & CPR
WHMIS Training
Training in crisis intervention and crisis resolution, including ASIST training program
Demonstrated ability to work with participants experiencing multiple challenges related to mental illness, marginalization, poverty, abuse/trauma, homelessness and substance abuse
Knowledge of London and area community services and resources applicable for the London Coffee House population
Demonstrated knowledge or experience in harm reduction, relational and recovery theories and practices
Knowledge of Psychosocial Rehabilitation
Knowledge of community resources
Knowledge of computerized documentation methods
Health and safety knowledge
Crisis intervention and prevention
Knowledge of safe food handling procedures
Knowledge of WHMIS, fire, health and safety procedures
Bilingual in both official languages

Location

London, Ontario (London Zone)

Work Type

Relief
Direct Service

Experience Level

Level 1 – Direct Service
Level 8

Education Level

Post-secondary education in social services or a related field

Salary/Compensations

$27.14 per hour (Level 1 – Direct Service)
$30.01 per hour for Level 1 – Direct Service, Regulated
$34.41 per hour for non-regulated
$37.26 per hour for regulated

Benefits

9% in lieu of benefits
Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

About the Company

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Equal Opportunity

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca