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About the Role

Reporting to the Area General Manager, you'll take full ownership of the hotel's day-to-day operations, commercial success and team culture. Leading a diverse team across Rooms, Food & Beverage, Conferencing and Support Services, you'll drive performance across every aspect of the business while ensuring every guest enjoys an exceptional stay. This is a highly visible leadership role requiring equal parts operational excellence, commercial acumen and people leadership.

Responsibilities

Oversee all aspects of hotel operations across Rooms, Food & Beverage, Events and Maintenance, ensuring operational excellence, exceptional guest experiences and consistent delivery of brand standards while managing critical incidents and after-hours matters.
Drive commercial performance through strategic revenue, sales and marketing initiatives, maximising Net RevPAR, profitability, market share and overall business outcomes.
Manage budgets, forecasting, financial reporting and cost-control measures, ensuring labour efficiency, effective debtor management and strong operational performance.
Lead, coach and develop high-performing teams through recruitment, onboarding, performance management, succession planning and talent development, while fostering an inclusive and collaborative workplace culture.
Build and maintain strong relationships with owners, corporate stakeholders, suppliers and community partners, providing regular business updates, leading property inspections and owner meetings, and overseeing CAPEX planning initiatives.

Requirements

5+ years' experience in a senior hotel leadership role, ideally as a Hotel General Manager
Demonstrated success leading Rooms, Food & Beverage and Conference & Events operations.
Strong commercial background with proven experience growing revenue and profitability.
Experience managing hotel budgets, forecasting, business planning and asset management.
Inspirational leadership style with the ability to engage, motivate and develop high-performing teams.
Strong coaching and talent development capability.
High emotional intelligence and the confidence to navigate complex stakeholder relationships.
Proven ability to lead through change and drive continuous improvement.
Strong understanding of revenue management principles and hotel performance metrics.
Sound knowledge of workforce planning, labour management and compliance requirements.
Ability to analyse business performance and execute strategies that deliver results.
Understanding of WHS, food safety and hotel compliance requirements.
Full, unrestricted Australian working rights (sponsorship is not available for this position).

Skills

Revenue management
Hotel performance metrics
Workforce planning
Labour management
Compliance
WHS
Food safety

Location

Sydney CBD

Work Type

Full-time

Experience Level

Senior leadership
5+ years

About the Company

At Vibe Hotel Sydney, we don't just welcome guests—we create memorable moments.
Perfectly positioned in the heart of Sydney CBD, Vibe Hotel Sydney features 198 guest rooms and suites, flexible conference and meeting spaces for up to 200 delegates theatre-style, and the vibrant Storehouse Sydney Central Café and Bar. With premium facilities including a rooftop pool and gym, plus easy access to major transport hubs and Sydney’s top attractions, the hotel delivers exceptional experiences for both business and leisure guests.
At TFE Hotels, we believe our people are the greatest asset. You'll have the opportunity to lead one of Sydney's most dynamic hotels while being supported by a progressive organisation that invests in its leaders and celebrates innovation, collaboration and results.
Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries... and we’re not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible and talented, you’ll find more than you expected, and we’ll support you every step of the way.