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About the Role

As a Forward Deployed Solution Architect (FDSA), you will operate on the frontlines of AI transformation, embedding with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide their scaling across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation.

Responsibilities

Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets.

Requirements

In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting.
Proven ability to lead initiatives from conception to delivery over at least 3+ years.
Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling.
Experience designing full-stack intelligent workflows.
Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns.
Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar.
Ability to contribute to engineering discussions and code-level decisions.
Comfortable operating in ambiguous, high-stakes environments.
Experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation.
Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes.
Prior work delivering AI or intelligent workflow solutions at scale.
Familiarity with LangChain, Semantic Kernel, vector DBs, and Python.
Experience with SaaS platforms, enterprise data integration, and low-code environments.
History of converting field delivery into reusable product patterns.
Proven success in deploying AI solutions that delivered tangible customer impact.
Hands-on experience integrating AI into enterprise SaaS platforms.
Skill translating real-world constraints into reusable internal tools or product enhancements.
Familiarity with AI governance, compliance, and enterprise security practices.

Skills

AI
LLMs
RAG pipelines
Retrieval logic
Workflow orchestration
Prompt engineering
Data modeling
Full-stack intelligent workflows
AWS
Azure
GCP
Containers
Infrastructure-as-code
Terraform
CloudFormation
Enterprise integration patterns
Python
SQL
LangChain
Semantic Kernel
ServiceNow platform
Low-code tooling
Enterprise SaaS ecosystems
Vector DBs
Enterprise data integration
AI governance
Compliance
Enterprise security practices

Location

EMEA - Europe, Middle East and Africa

Work Type

Flexible
Remote
Regular

Experience Level

12+ years of overall experience
5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting
3+ years leading initiatives from conception to delivery

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
The Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI, identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.
Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.