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About the Role

The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper, ensuring standards are maintained and maximizing efficiency.

Responsibilities

• Schedule all appointments and maintain calendar of Personal Shopper.
• Review and handle all correspondence including drafting of and producing official client invitations.
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner.
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy.
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained.
• Coordinate alterations, product transfers, COG’s, Holds and other services as required.
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work.
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product.
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping.
• Reduce or eliminate loss through effective loss prevention.
• Attend PK session to become the expert.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements

• High School diploma.
• Previous retail experience preferred.
• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet.
• Fully bilingual in French and in English.

Education Level

• High School diploma

Salary/Compensations

• $17.60 - $29.25 / 17,60$ - 29,25$ (per hour / de l’heure)

Benefits

• Competitive total compensation
• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development

About the Company

• Holt Renfrew is Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers.
• We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet.
• We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.
• We are committed to creating and inspiring a more SUSTAINABLE future for all.
• We aim to IGNITE the possibility of POSITIVE CHANGE.
• Our Values: Magenta, Canadian, Sustainability, Personal Service, Warmth, Unity, Passion, Excellence.

Equal Opportunity

• Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
• If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
• All requests are confidential and used only to meet candidate needs.