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About the Role

Richemont is a global leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories. We are committed to preserving the heritage and identity of each Maison while innovating and designing new products.

Responsibilities

• Contribute to achieving BTQ sales targets by acting as a liaison between the Boutique Manager (BM) and staff.
• Support the BM in developing action plans, managing deadlines, and tracking progress to drive goal achievement.
• Provide the highest level of customer service within the Boutique.
• Handle customer complaints according to BM's instructions and company regulations, acting as BM's representative in their absence.
• Support the BM in fostering teamwork and improving communication to create a positive work environment.
• Assist the BM in creating an environment where staff can grow through their work.
• Support the BM in recruiting, training, and motivating temporary staff.
• Manage direct reports, including MBOs, performance reviews, development, coaching, task delegation, and daily work management.
• Conduct coaching within the Boutique in collaboration with the BM.
• Take responsibility for self-improvement by understanding strengths and areas for development.
• Support the BM in ensuring sales, cash, inventory, and expense management are conducted accurately and on time according to regulations.
• Act as the person in charge of Boutique operations in the BM's absence, performing their operational duties.
• Handle the transportation of merchandise, including valuables, between stores as needed.

Requirements

• Ability to support the BM in creating a collaborative BTQ environment that achieves goals.
• Ability to motivate staff and engage them in various ways to enhance commitment and achieve individual goals.
• Ability to understand individual staff strengths and weaknesses, provide opportunities for growth through work, and support staff development.
• If managing direct reports, ability to identify strengths and weaknesses, provide constructive feedback, and offer necessary resources for development.
• Ability to support the BM in action plan development and commit to achieving BTQ targets.
• Ability to support staff MBO setting, monitor progress with the BM, and contribute to overall BTQ results.
• Ability to understand and proactively take necessary actions without being asked, serving as a role model for staff.
• Demonstrate excellent customer service skills as a role model for other staff.
• Understand industry trends and the competitive landscape to apply them to sales.
• Effectively handle VIP customers.
• Effectively handle complaints as the acting BTQ manager in the BM's absence.
• Maintain high ethical standards and conduct business with integrity, adhering to company rules.
• Understand one's role within the team and fulfill responsibilities towards the team.
• Provide effective and persuasive advice and feedback to team members.
• Respect team members and build mutual trust.
• Effectively adjust communication style and approach based on individual member characteristics and personalities.
• Communicate persuasively.
• Select the optimal communication method based on individual situations and needs to ensure accurate information transfer.
• Utilize coaching techniques to elicit answers and encourage proactive behavior.

Skills

• Team Management
• Motivation
• Staff Development
• Performance Management
• Coaching
• Sales Target Achievement
• Proactiveness
• Sales Skills
• Customer Service
• Complaint Handling
• Ethical Conduct
• Teamwork
• Relationship Building
• Communication Skills
• Persuasion
• Coaching Techniques

Location

• Boutique

Work Type

• Full-time

Experience Level

• Management Experience
• Leadership Experience

Benefits

• Internal mobility as a growth accelerator
• Encouragement for curiosity and career ownership
• Support for dreaming big

About the Company

• Richemont is one of the world leaders in the luxury sector.
• Our Houses specialize in jewelry, watches, and high-end accessories.
• We embody a tradition of style, quality, and craftsmanship.
• We are committed to preserving the heritage and identity of each Maison.
• We innovate and design new products in line with the values of our Houses through permanent creativity.