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About the Role
Ensure the operational stability, availability, and performance of production application flows. Troubleshoot, maintain, escalate, and resolve production service interruptions, fostering a culture of continuous improvement for a seamless user experience.
Responsibilities
- Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability.
- Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations.
- Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
- Monitor ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues.
- Apply ServiceNow best practices to optimize performance, configuration, and workflow automation.
- Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
- Troubleshoot complex ServiceNow code issues, including scripting (JavaScript, GlideScript), and provide effective solutions.
- Automate monitoring, maintenance, and operational tasks within ServiceNow and related systems.
- Develop, document, and promote standard operating procedures for ServiceNow support and administration.
- Interface with internal customers to gather requirements, advise on ServiceNow best practices, and validate new implementations.
- Participate in on-call rotation for weekend support.
Requirements
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Strong knowledge of ServiceNow platform architecture, modules, and administration.
- Experience with ServiceNow integrations, APIs, and web services.
- Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.
- Familiarity with ITIL processes and ServiceNow ITSM workflows.
- Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).
- Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.
- Strong analytical and problem-solving skills.
Skills
- ServiceNow platform architecture
- ServiceNow modules
- ServiceNow administration
- ServiceNow integrations
- APIs
- Web services
- JavaScript
- Glide API
- Web development frameworks
- ITIL processes
- ServiceNow ITSM workflows
- Production management
- Monitoring tools
- Splunk
- Grafana
- APICA
- Analytical skills
- Problem-solving skills
- Automation scripting
- Workflow development
- MCP servers
- AI technologies
- Agile development methodologies
- Verbal communication skills
- Written communication skills
- Continuous learning mindset
Experience Level
- 3+ years of experience
Education Level
- ServiceNow Certified System Administrator or other ServiceNow certifications.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
- Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
- Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
- Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans