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About the Role
We are seeking an experienced front-house supervisor to oversee daily operations, ensure adherence to company policies, and provide an outstanding customer dining experience. The role involves leading and developing the FOH team, managing guest issues, and contributing to cost reduction and sales growth.
Responsibilities
- Supervise the FOH team, ensuring adherence to company policies, operational procedures, and health & safety standards.
- Operate shifts with a growth mindset, focusing on increasing sales and guest retention.
- Lead, coach, and develop the FOH team in fulfilling service steps and duties.
- Handle guest issues regarding the dining experience with genuine concern.
- Oversee the correct completion of all opening and closing duties, maintaining cleanliness and maintenance.
- Manage the flow of online orders.
- Assist in reducing operational costs, including inventory, supplies, and labor.
- Place orders with suppliers at an appropriate level reflecting business volume.
- Accountable for accurate daily sales reporting.
- Enforce and monitor all health, safety, and sanitation standards.
- Handle guest complaints according to provided guidelines.
- Perform other assigned duties.
Requirements
- Experience in restaurant management is required.
- Weekend availability is required.
Work Type
- Permanent Full-time
Salary/Compensations
- Hourly Pay + Generous Tips
About the Company
- August 8 was established in 2008 with its first location in downtown Hamilton, Ontario.
- It is recognized as the first restaurant of its kind in the area, offering a unique dining concept that combines Cantonese-style dim sum and Japanese cuisine.