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About the Role

The Programme Operations Officer plays a key role in supporting the development and execution of an operations strategy that aligns with the external contract with the Tokyo Metropolitan Board of Education. This involves contributing to the achievement of specific targets and goals, and managing capacity and supply requirements as outlined in the contract. The role is instrumental in facilitating the effective and efficient operation of the full operational cycle, encompassing capacity planning, test day operations, and post-test services within a large country programme. The Programme Operations Officer assists in overseeing, monitoring, and evaluating the effectiveness, efficiency, and compliance of supply, delivery, and change/business improvement initiatives. In addition, the role supports the broader operations strategy to ensure supply security and contributes to maintaining customer satisfaction, effective capacity management, contingency planning, cost efficiency, operational consistency, compliance, and the integrity of exam delivery.

Responsibilities

Plays a pivotal role in supporting the successful delivery of the ESATJ assessment suite across the Tokyo Metropolitan district.
Contributes to operational excellence by helping to standardise processes, drive best practices, and support the development of scalable exam delivery models.
Implements operational plans that align with project strategy and contractual requirements, ensuring effective capacity planning, logistics, resource management, supplier performance, and service delivery.
Supports the delivery of secure, high-quality examination services by monitoring performance, resolving operational challenges, maintaining service standards, and contributing to continuous improvement initiatives that enhance efficiency and economies of scale.
Works collaboratively with a broad range of internal and external stakeholders to support customer experience objectives and ensure operational policies and procedures effectively meet client needs.
Supports risk management and compliance activities.
Contributes to contingency planning.
Monitors adherence to security and governance requirements.
Uses data and reporting to inform operational decisions and strategies.
Assists in managing operational costs.
Supports venue and capacity strategies.
Ensures that resources, equipment, and materials are available to meet delivery demands.
Coordinates colleagues, suppliers, and contractors to deliver services efficiently, consistently, and in accordance with agreed quality and performance standards.

Requirements

Experience in planning and delivery within a fast-paced operational environment.
Experience working as part of a team.
Experience in delivering change initiatives and ensuring that new ways of working are embedded.
Relevant experience of overseeing production of goods/provision of services.
Native-level Japanese language proficiency (JLPT N1 or equivalent).

Location

Tokyo, Japan

Work Type

Indefinite

Education Level

Diploma
University degree in any subject or relevant qualification

Salary/Compensations

from JPY 3,999,996 per annum

Benefits

21 days of Annual Leave
13th and 14 Month Bonus
Non-consolidated bonus
Comprehensive health and insurance package – includes Medical insurance: Full Social and Labour Insurance cover (Industrial Injury Insurance, Health Insurance, Employees’ Pension Insurance and Employment Insurance)
Professional development - Ongoing learning and career growth opportunities to support your development.

About the Company

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
The British Council is a Disability Confident Employer.
The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
We guarantee an interview for disabled applicants who meet the minimum role requirements.
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.