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About the Role
The Living Room Bar Supervisor manages team and shift operations within the Lobby Lounge, aiming to maximize talent and guest satisfaction, revenues, and profitability. This role involves creating authentic guest experiences, managing reservations, maintaining hotel standards, training staff, and supporting the manager.
Responsibilities
- Managing the team and assigned shift operations within the Lobby Lounge
- Creating authentic guest experiences
- Managing the B&F reservations
- Maintaining hotel standards
- Training the talent
- Managing rosters and timesheets
- Supporting the manager with any other tasks assigned
- Daily supervision of the Living Room Bar and the team
- Maintain sanitation standards
- Assist talent and hosts on the floor during peak meal periods
- Strive to continually improve guest and talent satisfaction
- Determine training needed to accomplish goals, then implement plan
- Communicate effectively between Culinary and Front of House to ensure smooth and seamless service
- Ensures compliance with all restaurant policies, standards, and procedures
- Monitors alcohol beverage service in compliance with local laws
- Strives to improve service performance and sets a positive example for guest relations
- Assists Talent on the floor during meal periods and high demand times
- Complete opening and closing duties including set up and cleaning of equipment
- Monitors employees to ensure performance expectations are met
- Provides feedback to Talent based on observation of service behaviors
- Supervises restaurant and all related areas in the absence of the Restaurant Manager
Requirements
- Ability to maximize talent and guest satisfaction, revenues and profitability
- Ability to create authentic guest experiences
- Ability to manage B&F reservations
- Ability to maintain hotel standards
- Ability to train staff
- Ability to manage rosters and timesheets
- Ability to supervise daily operations of the Living Room Bar and team
- Ability to maintain sanitation standards
- Ability to assist staff on the floor during peak meal periods
- Ability to continually improve guest and talent satisfaction
- Ability to determine training needs and implement plans
- Ability to communicate effectively between Culinary and Front of House
- Ability to ensure compliance with all restaurant policies, standards, and procedures
- Ability to monitor alcohol beverage service in compliance with local laws
- Ability to improve service performance and set a positive example for guest relations
- Ability to complete opening and closing duties
- Ability to monitor employees to ensure performance expectations are met
- Ability to provide feedback to staff based on observation of service behaviors
- Ability to supervise restaurant and related areas in the absence of the Restaurant Manager
Skills
- Supervision
- Team Management
- Guest Relations
- Food and Beverage Operations
- Staff Training
- Roster Management
- Timesheet Management
- Sanitation Standards
- Service Improvement
- Communication
- Compliance Monitoring
- Performance Feedback
Location
- Sydney
Work Type
- Full-time
Experience Level
- Supervisor
Benefits
- Discounts on hotel rooms for you and your family & friends
- Hotel training opportunities (W Sydney and Marriott International)
- Discounts on food & beverage across all hotels
- Recognition programs
- Wellbeing & mindfulness programs
- Employee Assistance Program
- ‘Great Places to Work’ certification
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws