Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Shape and optimize AMP's digital customer experiences across websites and apps, turning customer insights, data, and research into intuitive, accessible, and high-performing journeys. Lead discovery, drive continuous optimization, maintain design standards, and champion a customer-first design culture that delivers measurable business and customer outcomes.

Responsibilities

• Lead UX/UI strategy aligned to business goals, customer needs, and AMP's digital vision.
• Design and optimize end-to-end customer journeys using research, journey mapping, prototyping, and testing.
• Drive continuous improvement through analytics, A/B testing, personalization, and conversion optimization.
• Maintain and evolve digital design systems to ensure consistency, accessibility, and scalable delivery.
• Partner and influence across teams, facilitating workshops, coaching stakeholders, and embedding customer-centred design practices.

Requirements

• Degree qualified in Design, Human-Centred Design, HCI, Business, or a related discipline, with a commitment to continuous learning.
• 5+ years' UX/UI or Product Design experience, including leadership experience delivering complex digital initiatives within large organizations or consulting environments.
• Experience working in the Australian financial services industry is preferable.
• Strong portfolio demonstrating end-to-end UX/UI design across web and mobile experiences.
• Expert in customer-centred design, including research, usability testing, journey mapping, prototyping, design strategy, and data-driven decision making.
• Advanced capability with Figma, Adobe Creative Suite, and modern research tools.
• Proven stakeholder management and project delivery skills.
• Growing application of AI to improve design efficiency and outcomes.

Skills

• UX/UI Design
• Product Design
• Figma
• Adobe Creative Suite
• Research tools
• Stakeholder management
• Project delivery
• AI for design efficiency

Location

• Australia
• New Zealand

Work Type

• Full-time

Experience Level

• 5+ years
• Leadership experience

Education Level

• Degree qualified in Design, Human-Centred Design, HCI, Business, or a related discipline

Benefits

• Health and wellbeing support
• Opportunities to volunteer, fundraise, and give back to the community

About the Company

• AMP is a nimbler business with new leadership and thinking, redefining financial services.
• We help people with their banking, super, retirement, and finances, enabling them to create their tomorrow.
• We have been operating for over 170 years and contribute to the prosperity of Australia and its people.
• The Digital Experience and Design team is accountable for the customer experience of digital assets.

Equal Opportunity

• Dedicated to fostering inclusion, diversity, and a warm feeling of belonging.
• Encourages creativity, innovation, and quality decisions.
• Supports candidates in the selection process to put their best self forward.
• Committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.