Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role implements RELEX's suite of systems and guides customers in their day-to-day use of RELEX solutions, acting as a single practitioner for both business and solution delivery, amplified by AI tooling. It is a hybrid delivery role for AI-native RELEX implementations, supporting customers across ANZ and APAC. The role combines Business and Solution consulting in a single senior practitioner, embedded with customer teams and enabled by AI-tooling fluency.

Responsibilities

Using AI tooling (e.g. Claude) and prompt engineering daily to accelerate documentation, analysis, configuration and stakeholder communications
Producing first-draft deliverables - Solution Design Documents, workshop outputs, config specs, test cases and customer comms - for expert review
Using AI to accelerate and deepen data and KPI analysis, surfacing insights faster
Building prompts, custom tools, agents and skills that automate repetitive tasks and extend what a single consultant can deliver
Codifying working patterns into reusable tools, playbooks and building blocks that lift the whole team's delivery
Championing responsible, secure and accurate AI use - knowing when to trust AI output and when human judgement must lead
Sharing techniques, mentoring colleagues, and feeding learnings back into RELEX's AI tooling and delivery methodology
Attending or leading process development workshops
Analysing data and KPIs, and presenting findings and results to customers (both at operative and management level)
Owning the backbone of the Solution Design Document - process maps, UI workflow designs, data flows and configuration approaches
Configuring RELEX tools to customer specifications, accountable for build quality and operational robustness
Educating and training customers to use RELEX tools, and providing user support
Responsible for KPI tracking, ensuring the business case is met and system adoption is appropriate
Communicating with client stakeholders at all levels, from operational teams to C-suite, guiding decisions with precise, credible communication
Steering customers to proactively prevent escalations, and independently handling those that occur
Leading executive-level presentations, value assessments and solution workshops
Contributing to the project plan, scope and change-request management
Creating and supporting a communication plan, including steering group meetings
Keeping all stakeholders informed, internally and externally
Escalating risks, issues and resource needs, and supporting proper governance and clean project closure
Identifying where genuine specialist escalation (Business / Solution) is needed - and handling everything else independently
Solution positioning and effort estimation
Benefit analysis and ROI cases
Contributing to RFIs and RFPs

Requirements

5+ years in supply chain / retail consulting, solution consulting, or SaaS implementation, with a track record leading complex, multi-stakeholder solution cycles
Hands-on depth in both business requirements analysis and solution configuration/design
Grocery / CPG / FMCG retail or supplier experience across merchandising, forecasting and replenishment, price optimization, space and execution
AI fluency - everyday use of AI tooling and prompt engineering (e.g. Claude, ChatGPT), not a novelty
Business consulting (BC) - strong analysis across strategic, operational and organizational levels; turning objectives into requirements and outcomes
Solution consulting (SC) - turning requirements into scalable, robust designs, integrations and configurations, owning build quality
Strong analytical and problem-solving skills, understanding SCM systems from business and IT perspectives
Excellent presentation, storytelling and communication skills, including to executives
STEM degree (BSc/MSc), or ~10 years in retail
Mentoring or coaching a solution / supply chain consulting team
Management consulting or value engineering / ROI-based selling background
Entrepreneurial, growth-minded attitude
Other languages at a high level

Skills

AI tooling
Prompt engineering
Business analysis
Solution design
Configuration
Data analysis
KPI analysis
Automation
Mentoring
Customer training
Stakeholder management
Presentation
Storytelling
Communication

Location

ANZ
APAC

Work Type

Travel required
Interstate travel
International travel

Experience Level

Senior
5+ years

Education Level

STEM degree (BSc/MSc)

About the Company

RELEX's suite of systems
AI-native RELEX implementations
RELEX solutions
RELEX teams
RELEX's success
RELEX does its very best to take good care of its people