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About the Role
The Team Leader coordinates and manages team activities to ensure quality customer service delivery, focusing on accurate decision-making in applying legislation and policy. This role collaborates with Coordinators to ensure quality assurance, workflow productivity, priority management, and continuous improvement. This is a talent pool for future ongoing or temporary roles over the next 18 months.
Responsibilities
- Coordinate and manage team activities
- Ensure delivery of quality responsive customer services
- Ensure correct and consistent decision making in applying legislation and policy
- Work with Coordinators to ensure quality assurance
- Work with Coordinators to ensure workflow productivity
- Work with Coordinators to ensure priority management
- Promote continuous improvement
Requirements
- Attach a cover letter (2 pages maximum)
- Attach an up-to-date resume that clearly details your skills & experience
- Address each of the Target Questions (500 word limit per question)
- Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen to be eligible for ongoing roles
- Successful candidate will be required to undergo a rigorous National Police (criminal history) Check
- Successful candidate will be required to obtain and maintain a Security Clearance
Skills
- Customer service
- Decision making
- Legislation application
- Policy application
- Quality assurance
- Workflow productivity
- Priority management
- Continuous improvement
- Attention to detail
- Task management
- Prioritization
Location
- Parramatta
Work Type
- Ongoing
- Full-Time
- Temporary
Experience Level
- Clerk Grade 5/6
Salary/Compensations
- competitive salary
Benefits
- Competitive salary
- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Free annual influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- Convenient location for public transport and to shops
- In-house gym facilities
About the Company
- The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
Equal Opportunity
- The NSW Police Force is a proud employer of a diverse range of people.
- We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees.
- Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
- We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.
- If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
- If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
- If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au