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About the Role

TSEs provide remote and on-site technical support for highly complex equipment malfunction, on-wafer issues, and performance enhancement programs. This role requires product specialization in MDP, MPKG, and ALD hardware, associated software, and systems, focusing on advanced troubleshooting and root cause analysis.

Responsibilities

• Support multiple technical escalations, resolving with focus on time to resolution and quality.
• Attend customer field issue meetings and collaborate with BU engineers.
• Recommend best practices to improve products, processes, or services.
• Publish Technical Lessons Learned, troubleshooting guides, and technical papers.
• Provide on-site coaching to FSO.
• Support Alpha and Beta Site activities.
• Support NPI development early in the product life cycle at key customer sites.
• Support BU DFx (Design for Service / Install) projects.
• Create or collaborate in the creation of innovative advanced troubleshooting tools.
• Provide coaching to colleagues with less experience.
• Lead small projects with manageable risks and resource requirements.
• Solve complex problems by taking a new perspective on existing solutions.
• Exercise judgment based on the analysis of multiple sources of information and data.
• Impact customer, operational, project, or service activities within own team and related teams.
• Work within broad guidelines and policies.
• Explain difficult or sensitive information and work to build consensus.
• Manage difficult situations in stressful environments.
• Apply knowledge of best practices and how own area integrates with others.
• Be aware of the competition and their differentiating factors.

Requirements

• Minimum 5 years of semiconductor fab experience.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations and effectively manage difficult problems.
• Familiar with Microsoft Apps, SAP, VSPI, and ARK.
• English (written and verbal) proficiency.

Skills

• Technical support
• Troubleshooting
• Root cause analysis
• Product specialization in MDP, MPKG, and ALD hardware and software
• Customer support
• Collaboration
• Coaching
• Project management
• Problem-solving
• Communication

Location

• Albany, NY
• Austin, TX
• Beaverton, OR
• Phoenix, AZ
• Portland, OR
• North America

Work Type

• Full time
• On-site
• Remote

Experience Level

• • 5 years of experience with Applied Materials Endura products

Education Level

• Bachelor’s degree or equivalent in technical field

Salary/Compensations

• $96,000.00 - $132,000.00

Benefits

• Supportive work culture
• Opportunities for learning, development, and career growth
• Comprehensive benefits package
• Eligibility for bonus and stock award program
• Programs and support for personal and professional growth

About the Company

• Applied Materials is a global leader in materials engineering solutions.
• We design, build, and service cutting-edge equipment for display and semiconductor chip manufacturing.
• We enable exciting technologies like AI and IoT.
• We are committed to pushing the boundaries of materials science and engineering.

Equal Opportunity

• Applied Materials is an Equal Opportunity Employer.
• Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
• Applied endeavors to make our careers site accessible to all users.