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About the Role

This position is responsible for complex administrative assignments supporting the implementation of Project Connect, involving collaboration with diverse stakeholders, coordination of document review and comment resolution, and permit approval across multiple City departments.

Responsibilities

• Facilitates, directs, plans, and coordinates with City departments and partner agencies.
• Assigns projects and programmatic areas of responsibility.
• Seeks and evaluates information from various divisions, departments, and entities.
• Identifies and resolves issues.
• Recommends and coordinates implementation of project management and process improvements.
• Ensures effective coordination and communication with City departments, partner agency staff, neighborhood associations, the general public, media, consultants, public agencies, or private sector representatives.
• Consults with City management to ensure program, projects, and associated activities align with guidelines and procedures.
• Acts as an official representative and liaison for the Project Connect program.
• Explains, justifies, and defends programs, procedures, and activities.
• Negotiates and resolves sensitive, significant, and controversial issues.
• Performs research.
• Participates in the development of reports, special project status reports, and feasibility reports.
• Makes presentations as required.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Requirements

• Must possess required knowledge, skills, abilities, and experience.
• Ability to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Ability to organize and implement comprehensive administrative programs.
• Ability to understand complex issues and foster compromise and daily interaction with all divisions and City departments/offices.
• Ability to perform a broad range of supervisory responsibilities.
• Ability to gather pertinent facts, make thorough analyses, arrive at sound conclusions, and formulate effective action plans.
• Ability to work cooperatively with other City employees and/or the public.
• Ability to direct and evaluate personnel in the accomplishment of goals and objectives.
• Demonstrated ability to manage priorities and workloads.
• Ability to present the department’s position and policies and respond to inquiries from City Council and City management.
• Ability to effectively communicate with people at many levels inside the organization, with outside agencies, and with the community.
• Ability to resolve customer complaints in accordance with established policies and regulations.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Skills

• Knowledge of urban planning principles and transportation engineering principals, processes, and regulations.
• Knowledge of research techniques, methods, and procedures.
• Knowledge of modern methods, techniques, and concepts as applied to the design and construction of public works projects.
• Knowledge of applicable titles of State statutes, County health regulations, and City codes and ordinances as they relate to the management of complex architectural projects.
• Knowledge of design principles, techniques, and tools involved in the production and use of precision technical plans, blueprints, drawings, and models.
• Knowledge of principles, methods, and techniques of related professional disciplines.
• Strategic Mobility Expertise: Demonstrates deep understanding of multimodal transportation systems and applies that knowledge to advance Project Connect’s long-term mobility goals.
• Customer Focused: Strives to deliver high-quality results and superior service that exceeds expectations while remaining mindful of the needs and perspectives of both our internal and external customers.
• Regulatory & Policy Knowledge: Applies working knowledge of federal, state, and local transportation regulations to support compliant, efficient project delivery.
• Equity & Accessibility Focused: Prioritizes equitable outcomes and accessible transportation solutions, ensuring mobility improvements benefit all Austinites.
• Exercises Leadership: Ability to break down work silos, motivate, and bring teams together.
• Proven ability to use appropriate judgment to handle critical, problematic, or a striking set of conditions with focus, ownership, and accountability.
• Business Ethics: Demonstrated a high level of successful and ethical performance in establishing and maintaining a business portfolio.
• Community Collaborator: Experience in presenting complex information and strategies to public stakeholders, City Manager’s Office, Boards and Commissions, and City Council.
• Politically Savvy: Ability to exhibit confidence and professional diplomacy, while effectively relating to people at all levels internally and externally.

Location

• Austin

Work Type

• Full-time

Experience Level

• Ten (10) years of experience in public administration and research, or construction management.

Education Level

• Graduation with a Bachelor’s degree from an accredited college or university in a field public or business administration, government management, architecture, engineering, or a related field.

Benefits

• Low-cost medical, dental, vision.
• Paid leave time.
• Highly competitive retirement plan.
• Training opportunities.

About the Company

• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
• Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
• By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• City of Austin is committed to compliance with the Americans with Disabilities Act.
• If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.