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About the Role
Coordinates all consultations for the Outpatient Infusion Center for patients. Serves as a liaison between referring physician offices, patients and staff to ensure appointments are scheduled and all required information for patient intake is received in a thorough and timely manner. Works directly with the attending physicians, advanced practice providers and nursing staff throughout the patient intake process. Utilizes a variety of information systems to schedule patients and process related patient record information; performs a variety of associated general clerical functions. Demonstrates outstanding customer service and the Key Behaviors, outlined in the Hospital's Core Success Factors in all interactions.
Responsibilities
- Coordinates the scheduling of all patient Infusions based on the individual needs of patients as requested by referring physician, following established protocols.
- Schedules patients from various sources and maintains schedules, including MD Scheduling changes, setup, and validation.
- Gathers and ensures the timely and complete compilation of all patients' medical record information, results from screening and diagnostic tests, and surgical reports.
- Performs site and telephone reception, serving as a patient liaison in the clinic with a focus on efficient patient throughput and effective communication.
- Serves as patient liaison between visits and the infusion/procedural suite.
- Prepares all related forms, patient card, and ID bracelet, and advises patients on necessary preparations for testing.
- Performs general clerical functions to ensure accurate, prompt, and effective scheduling.
- Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
Requirements
- Knowledge of medical terminology required.
- Minimum of two years experience in a clinical setting, preferably in an outpatient setting, required.
- Experience with telephone reception and scheduling preferred.
- Working knowledge of Epic preferred.
Skills
- Working knowledge of medical terminology.
- Working knowledge of the patient scheduling process.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with a multidisciplinary team.
- Ability to understand and independently follow established protocols regarding triage of patient schedules.
- Excellent organizational skills.
- Problem-solving tactics.
Experience Level
- Minimum of two years experience
Education Level
- Associate's degree or training/certification in clinical setting preferred.
About the Company
- To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Equal Opportunity
- EEO/AA/Disability/Veteran