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About the Role
Seeking a highly organized and motivated Customer Experience Representative to support Sales Operations by assisting customers with sales and rental inquiries and relaying information to Sales representatives.
Responsibilities
- Manage customer inquiries via incoming calls, email, and other appropriate channels.
- Handle national sales and rental inquiries using the series database to showcase professionalism and build customer rapport.
- Conduct outbound calls to provide customers with updates.
- Professionally sell Crown hand pallet trucks over the phone.
- Provide a positive customer experience.
- Assist in developing telemarketing programs for existing and potential customers to increase qualified inquiries.
Requirements
- Experience in a similar role is highly regarded, though not essential.
Skills
- Positive, professional, customer-focused attitude
- High energy and motivation
- Excellent communication and organization skills
- Good attention to detail
- Ability to prioritize multiple tasks while accurately completing work within set deadlines
- Ability to work under pressure
Location
- Australia
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Benefits program with access to discounts and cashback from over 400+ retailers nationwide.
- Access to a health and wellbeing platform supporting mental, physical, and financial goals.
- Corporate rates for private health insurance.
- An inclusive working environment.
- Employee Assistance Program for confidential counseling with chat, phone, and face-to-face options.
About the Company
- Crown Equipment is a global Materials Handling Equipment company with a 50-year success history in the Australian market.
- The company has operations in all Australian States and territories, as well as many regional locations.
- Crown's brand is well-known and respected, supported by skilled staff, quality products, strong service and parts backup, and leading-edge technology.
- Founded in 1945 in New Bremen, Ohio (USA), it remains a family-owned and led business with the fourth generation currently in leadership.
- The company values employee development and retention, evidenced by numerous long-serving employees globally and in Australia.
Equal Opportunity
- An inclusive working environment.