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About the Role
W Sydney is seeking a passionate and charismatic Commissionaire to create a memorable and welcoming atmosphere for guests, providing personalized service that exceeds expectations.
Responsibilities
- Warmly greet and welcome guests as they arrive and depart W Sydney
- Open and hold doors for all guests
- Assist guests with luggage and/or direct Wheels Attendant accordingly
- Manage the flow of vehicles, taxis, and valet services at the entrance
- Monitor and report any suspicious or unusual activity to Security or Management
- Provide guests with directions or basic information about the hotel and nearby attractions
- Coordinate with Welcome Desk, Concierge, Wheels and Security to ensure smooth operations
- Maintain a clean, tidy, and safe entrance area including Ground Floor seating area
- Assist with special requests or VIP guests as needed
- Represent W Sydney by demonstrating professionalism, courtesy, and great hospitality at all times
- Promote hotel services and amenities to enhance guest satisfaction and revenue opportunities.
- Uphold confidentiality, discretion, and ethical standards at all times.
- Ensure all guest requests and inquiries are logged and followed up in a timely and professional manner.
Requirements
- Passionate and charismatic
- Outstanding communication skills
- Zealous about creating a memorable and welcoming atmosphere for customers
- Strive to provide personalized and attentive service that exceeds guests expectations
Skills
- Communication skills
- Customer service
- Hospitality
Location
- W Sydney
Work Type
- Full-time
Benefits
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Enjoy your birthday off with birthday leave
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws