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About the Role
The Budtender provides exceptional customer service by assisting guests with cannabis product purchases and education. This role involves maintaining a clean, organized store environment, ensuring operational efficiency, and potentially training new staff while embodying company values.
Responsibilities
- Prepare stations for venue opening
- Maintain fully stocked and clean workstations
- Perform side work, stocking, and cleaning during downtime
- Complete opening and closing cleaning and organization tasks
- Participate in all-staff cleanings and staff meetings
- Maintain proper cash-handling procedures
- Greet guests upon arrival and bid farewell upon departure
- Participate in staff events, outings, and promotional events
- Maintain knowledge of industry compliance and regulatory requirements
- Stay informed on all cannabis products carried by the venue
- Maintain knowledge of cannabinoids, terpenes, and consumption methods
- Create and update customer profiles
- Stay current on daily and weekly sales, promotions, and discounts
- Provide full attention to guests during transactions
- Assist with inventory management
- Provide excellent customer experience
- Log customers into computer systems
- Record customer transactions in the POS system
- Ensure a seamless customer experience
Requirements
- Must be 21+ years of age
- Pass a criminal background check
- Ability to work varied hours including nights, weekends, and holidays
- Ability to work overnight shifts between 9pm-5am
- Ability to lift up to 50 lbs
Skills
- Customer service
- Cash handling
- Inventory management
- POS system operation
- Cannabis product knowledge
- Regulatory compliance
- Interpersonal communication
- Organizational skills
- Problem-solving
- Multitasking
Work Type
- Full-time
Experience Level
- 1-3 years of prior retail or customer service experience
Education Level
- High school diploma or GED