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About the Role

We are looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a hands-on role focused on administration, process execution and stakeholder coordination.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Requirements

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Skills

• Salesforce
• CRM systems
• Microsoft Office
• Billing
• Invoicing
• SAP
• Stakeholder management

Location

• Sydney

Work Type

• Hybrid
• 13-Month Maternity Leave Contract

Benefits

• Supportive team with full training and handover provided.
• Hybrid working model.
• Varied role with exposure to sales, legal, finance and customer operations.
• Opportunity to build valuable commercial and stakeholder management skills.

About the Company

• LexisNexis Risk Solutions is the essential partner in the assessment of risk.
• We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.
• Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.
• We know your well-being and happiness are key to a long and successful career.
• We are delighted to offer country specific benefits.
• RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
• Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
• Our purpose guides our actions beyond the products that we develop.
• It defines us as a company.
• Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Equal Opportunity

• We are committed to providing a fair and accessible hiring process.
• If you have a disability or other need thatחס a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
• Criminals may pose as recruiters asking for money or personal information.
• We never request money or banking details from job applicants.
• Learn more about spotting and avoiding scams here.
• Please read our Candidate Privacy Policy.
• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• USA Job Seekers: EEO Know Your Rights.