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About the Role

As a Patient Care Manager, you lead a local hospice team with clarity, compassion, and clinical integrity. You guide care plans, coach team members, and oversee the delivery of services across nursing, psychosocial, spiritual, and support disciplines. You are responsible for ensuring timely admissions, effective team communication, regulatory compliance, and the consistent delivery of safe, high-quality care. You model Lifted values in every interaction and help protect the unity, trust, and excellence that define the patient experience.

Responsibilities

Provide day-to-day guidance and oversight for nurses, social workers, chaplains, CNAs, and volunteers.
Ensure patient care is delivered in alignment with Lifted standards, hospice regulations, and ethical best practices.
Serve as the team lead during IDT meetings, helping review and align care plans.
Provide training, feedback, and performance coaching to clinical team members.
Assist with recruitment, orientation, and ongoing development of new staff.
Conduct patient evaluations and initiate care plans as needed.
Ensure care plans are regularly updated based on patient needs, preferences, and changes in condition.
Provide RN-level review and guidance during complex admissions or care changes.
Help evaluate when discharge is appropriate and ensure safe transitions.
Ensure accurate, timely charting in alignment with EMR standards and regulatory requirements.
Complete periodic audits, ride-alongs, or evaluations to assess staff performance and care quality.
Identify QA concerns and communicate timely with the Clinical Manager.
Maintain patient confidentiality and enforce organizational policies.
Maintain regular communication with physicians, referral partners, and community agencies.
Provide clear, compassionate explanations of hospice services, care plans, and symptom expectations.
Help resolve clinical, logistical, or interpersonal challenges within the team.
Promote and model safe practices and standard precautions in all clinical interactions.
Support Lifted’s growth, service expansion, and excellence initiatives.
Recommend process enhancements to improve team efficiency and patient outcomes.
Participate in leadership development, policy updates, and new process rollouts.
Maintain accurate documentation in Kantime and support documentation accuracy across the team.
Utilize Google Workspace, Microsoft Office, and Lifted systems to support communication and operations.

Requirements

Graduate of an accredited Diploma, Associate, or Bachelor’s nursing program.
Active RN license in good standing, in accordance with state and/or Nurse Licensure Compact (NLC) requirements.
Current CPR certification (if required for direct patient visits).
Minimum of 2 years of hospice or home health nursing experience in the past 36 months; hospice strongly preferred.
Prior experience in clinical leadership or team supervision preferred.
Strong clinical judgment, assessment skills, and regulatory knowledge.
Excellent interpersonal and communication skills.
EMR proficiency required; KanTime experience preferred.
Strong organizational, mentoring, and time management abilities.
Must be able to read, write, and communicate clearly in English.
Valid driver’s license, reliable transportation, and auto liability insurance.

Skills

Clinical judgment
Assessment skills
Regulatory knowledge
Interpersonal skills
Communication skills
EMR proficiency
Organizational skills
Mentoring abilities
Time management abilities

Location

Austin area

Work Type

Full-Time
Hybrid

Experience Level

2 years of hospice or home health nursing experience
Prior experience in clinical leadership or team supervision preferred

Education Level

Diploma, Associate, or Bachelor’s nursing program

Benefits

Paid Time Off
Employer paid life insurance policy
Employer contributions toward employee health and dental insurance
Comprehensive benefits, including medical, dental, vision, life, and both short-term and long-term disability coverage
401(k) Plan — includes discretionary profit-sharing contribution(s)

About the Company

At Lifted Hospice, our mission is simple yet powerful: Helping people live life to the fullest. We serve the communities where we live and work by delivering compassionate, clinically excellent end-of-life care. With a commitment to dignity, comfort, and quality of life, we walk alongside patients and their families—meeting them where they are, when they need it most.
What makes us different is how we show up. We care for patients and families like they’re our own—and we support each other the same way. At Lifted Hospice, you’ll be part of a culture built on trust, unity, and joy. We serve from a place of favor, and we never forget the sacredness of what we do.
Lifted Hospice is privileged to expand into the Austin area. We are hiring a joyful, caring team to serve Austin-area families with dignity, compassion, and presence.
At Lifted Hospice, we don’t just work together—we move forward together.