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About the Role

We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!

Responsibilities

• Collection of all delinquent accounts of consumer loans, credit cards, and other loans.
• Ownership of the customer experience through issue resolution.
• Act as a point of contact for members, demonstrating active listening, outstanding communication, and problem-solving skills.

Requirements

• Three to five years of collections and/or lending experience, including providing support to customers over the phone or in person.
• Excellent verbal, written, and listening skills.
• Proficiency in using common office applications and office equipment.
• Effective time management skills, including the ability to prioritize multiple responsibilities and organize work tasks.
• Ability to work in a fast-paced environment with high attention to detail.
• Adaptability to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
• Flexibility to work department hours including evenings and Saturdays.

Skills

• Problem-solving
• Customer service
• Time management
• Attention to detail
• Teamwork
• Communication

Location

• Austin, TX

Work Type

• Hybrid remote
• Full Time

Experience Level

• 3-5 years

Education Level

• High school diploma, GED, or vocational equivalent

Benefits

• Medical
• Dental
• Vision
• 401(k) with matching
• Flexible spending accounts
• Generous paid time off
• Company-paid life insurance
• Company-paid disability
• Referral bonuses
• Paid holidays
• Discounted gym membership
• Tuition reimbursement
• Training and ongoing coaching
• Opportunities for career growth
• Employee reward and recognition system
• Employee and family events

About the Company

• At Velocity, our mission is to provide our members with personalized service and unique value as their local banking alternative.
• We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

Equal Opportunity

• Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.