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About the Role

We are building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to doing what's right for our clients. At CIBC, we empower our team members to make a meaningful impact and value their contributions.

Responsibilities

• Provide people leadership to US Corporate and Investment Banking administrative staff.
• Serve as a singular point of contact for senior members of the US Corporate and Investment Banking Team in New York.
• Ensure the delivery of high-quality, proactive, and seamless executive support.
• Drive consistency, efficiency, and service excellence across the team.
• Lead, coach, and develop Executive Assistants supporting senior leaders.
• Establish clear expectations, priorities, and service standards for executive support.
• Provide guidance, direction, and day-to-day support to team members managing complex executive priorities.
• Support hiring, onboarding, training, and ongoing development of Executive Assistants.
• Foster a collaborative, accountable, and high-performing team environment.
• Manage team capacity, workload distribution, and coverage planning.
• Oversee executive support activities including calendar management, meeting coordination, conference calls, travel arrangements, expense tracking, and correspondence.
• Ensure Executive Assistants apply sound judgment, discretion, and diplomacy.
• Partner with senior executives to understand support needs and align resources.
• Promote professionalism and responsiveness in all interactions.
• Organize Managing Directors using independent judgment, discretion, and diplomacy.
• Coordinate and prioritize daily activities, identifying potential problems and shifting priorities.
• Coordinate schedules, meetings, conference calls, and appointments.
• Manage heavy travel schedules and reservations.
• Participate in department event planning, including catering, attendee lists, vendor selection, and order completion within budget.
• Manage equipment and office supplies, including Service Now requests, equipment repairs, stationery orders, business cards, and facilities issues.
• Maintain tracking of all expenses and invoices.
• Compose routine correspondence and prepare/route incoming and outgoing correspondence.
• Liaise with assistants from multiple teams across the firm.
• Assist with ad hoc projects.
• Provide daily technology support and maintenance of printers, scanners, photo copiers, telephones, mobile devices, and computers.
• Investigate ad hoc system/software problems.
• Prepare, submit, track, and escalate Service Now requests for technology issues.
• Liaise and troubleshoot with technology support groups for urgent matters.
• Use sound judgment to ensure correct solutions are identified and implemented.
• Disseminate technology information to department personnel.
• Track and manage inventory of all department hardware and software.
• Work with external vendors, suppliers, and technical support.
• Act as a resource to department users and coordinate training on new equipment.
• Maintain current knowledge of hardware, software applications, and corresponding policies.
• Build and maintain strong relationships with managers, Executive Assistants, and business partners.
• Coordinate effectively with outside vendors.
• Serve as a trusted partner in supporting the effectiveness of the executive support function.
• Comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

Requirements

• A minimum of 15+ years of Administrative experience in a corporate environment.
• Good interpersonal and customer relationship management skills to deal effectively with a range of people at all levels.
• Ability to handle multiple tasks within a very fast-paced financial services company.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Excellent organizational skills.
• Strong communication skills, both written and oral, requiring tact, diplomacy, and discretion, as well as the ability to maintain confidentiality.
• Strong attention to detail.
• Highly motivated self-starter, able to work independently with minimum direction and identify solutions to problems.
• Strong technical skills to support maintenance of office equipment.
• Ability to exercise good judgment to resolve a wide variety of issues and problems.
• Ability to manage multiple priorities.
• Ability to work in a team environment.
• Embrace and champion change.
• Continuously evolve thinking and work methods.
• Influence and make an impact.
• Understand that relationships and networks are essential to success.
• Inspire outcomes by making yourself heard.
• Digitally savvy, seeking innovative solutions and embracing evolving technologies.
• Easily adapt to new tools and trends.
• Driven by collective success and understand that collaboration can transform ideas.
• Understand the power of an inclusive team.
• Values matter; bring your real self to work and live values – trust, teamwork, and accountability.
• Be legally eligible to work at the specified location(s).
• Where applicable, must have a valid work or study permit.

Skills

• Organizational Skills
• Communication Skills
• Presentation Skills
• Interpersonal Skills
• Customer Relationship Management
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Attention to Detail
• Judgment
• Discretion
• Diplomacy
• Confidentiality
• Technical Skills
• Problem-Solving
• Time Management
• Teamwork
• Adaptability
• Analytical Thinking
• Business Effectiveness
• Business Strategies
• Capital Markets
• Client Onboarding
• Client Service
• Customer Experience (CX)
• Detail-Oriented
• Finance
• Internal Auditing
• Office Administration
• Strategic Initiative

Location

• New York, NY

Work Type

• On-site
• Remote
• Hybrid

Experience Level

• 15+ years of Administrative experience

Salary/Compensations

• $130,000 - $145,000

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
• Holidays
• 401(k)
• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Vacation offering
• Wellbeing support
• MomentMakers recognition program

About the Company

• We are building a relationship-oriented bank for the modern world.
• At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
• Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
• At CIBC, your goals are a priority.
• We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
• We aspire to give you a career, rather than just a paycheck.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.
• Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
• Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
• Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Equal Opportunity

• As a California resident, you have certain rights with respect to the personal information that CIBC collects. Learn more about the CPPA for employment.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.