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About the Role

The Front Desk Associate role is an opportunity to engage with families, provide a welcoming, First-class Experience, and manage administrative tasks for the medical team, aligning with the mission, vision, values, and culture of PM Pediatric Care.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Employs PM Pediatric Care’s Core values to help navigate PM systems.
• Monitors and manages patient flow throughout the waiting and registration process.
• Assists families with initiating the self-registration process.
• Stays current on workflows, responsibilities, and technology through distributed education.
• Registers all patients and maintains accurate patient accounts with updated demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail, and correspondence.
• Maintains confidentiality and privacy of all patient accounts and adheres to HIPAA guidelines.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Requirements

• Must be a team player that can function independently in a fast-paced environment.
• Ability to work flexible work schedules based on office needs.
• May require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to successfully react to urgent situations.
• Comfortability with routinely shifting demands.
• Ability to navigate multiple computer systems.

Skills

• Microsoft Office Suite (Intermediate)
• Customer service
• Telephone skills
• Verbal communication
• Written communication
• Time management
• Organizational skills
• Critical thinking
• Situational awareness
• Interpersonal skills
• Active listening
• Empathy

Location

• Nationwide

Work Type

• Full-time

Experience Level

• Prior experience in a healthcare environment preferred
• Prior Front Desk, concierge, customer service or other hospitality experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• $18 - $25/hour

About the Company

• PM Pediatric Care is transforming physical and mental health care for kids and young adults.
• With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care.
• We’re seeking passionate, skilled professionals who value innovation, impact, and excellence.
• Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.
• Apply today and be a part of our mission to help children live healthier, happier lives.

Equal Opportunity

• PM Pediatric Care is an equal employment opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.