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About the Role

The Associate Account Manager is responsible for developing and maintaining a high-quality portfolio of hotel and property products for Expedia Group’s traveler base. This role involves working with lodging partners to maximize marketplace production potential and ensuring global travelers find suitable properties while hotel partners reach Expedia Group’s full traveler demand.

Responsibilities

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners.
• Ensure partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion.
• Secure additional lodging rates and availability information over high demand and compression periods.
• Secure deals and promotions to support the brands’ merchandising and marketing efforts.
• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of tools and opportunities.
• Execute effectively based on KPI metrics.
• Guide and support Hotel Partners to deliver the best traveler experience.
• Promote self-service.
• Conduct regular self-learning to improve skills.
• Travel for partner visits 0-20% of the time.

Requirements

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field.
• Proficient in English language skills.
• Passionate about travel.
• Work independently and collaboratively with a diverse team.
• Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making.
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives.
• Continue to follow up when facing testing situations.
• Present ideas and directives clearly and persuasively, both written and verbally.
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis.
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group.
• Possess a growth mindset, consistently using feedback to improve in role.
• Relationship builder; earns the confidence of others.
• Bridges and sustains solid partnerships based on mutual support through a collaborative style.
• Drive for results.

Skills

• Revenue management advice
• Marketing opportunities on the Expedia Group marketplace
• Unique market insights
• In-house revenue management tools (Rev+)
• Marketing and merchandising opportunities
• Specialized brands potential opportunities
• Self-service tools (Expedia Partner Central)
• Analytical skills

Location

• San Francisco

Work Type

• Flexible work model

Experience Level

• 0-2 years

Salary/Compensations

• $77,500.00 to $108,500.00
• Potential to increase pay up to $124,000.00 based on performance.
• Starting pay varies based on location, budget, and individual qualifications.
• Pay ranges may be modified in the future.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership
• Exciting travel perks
• Generous time-off
• Parental leave

About the Company

• Expedia Group brands power global travel for everyone, everywhere.
• We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
• Our diverse, vibrant, and welcoming community is essential in driving our success.
• We foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
• Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
• Across our brands and business, we help travelers explore the world with confidence and ease.
• Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.
• Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
• We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
• Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Equal Opportunity

• Expedia is committed to creating an inclusive work environment with a diverse workforce.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
• This employer participates in E-Verify.
• The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.