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About the Role

The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations
• Delegate tasks and oversee project completion
• Identify and address any operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Support staff training and assist in implementing new or updated policies and procedures
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess their needs, and deliver solutions that exceed expectations
• Provide accurate information regarding games, merchandise, and facility features
• Demonstrate the use of games or equipment as needed
• Resolve guest issues in a timely and professional manner to ensure satisfaction
• Collaborate with the General Manager to assess employee performance and contribute to personnel development
• Stay informed of current promotions, sales events, payment policies, and safety procedures
• Remain vigilant and proactive in identifying security risks and potential theft
• Take appropriate action when incidents arise, following company guidelines and protocols
• Be fully capable of performing and training others on all Arcade Attendant responsibilities
• Maintain strong, respectful working relationships with all departments and team members
• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
• Support a safe, clean, and welcoming environment for both staff and guests
• Perform other duties as assigned by the General Manager

Requirements

• High school diploma or equivalent required
• At least 6 months experience as a Senior Arcade Attendant or similar
• Demonstrated leadership and communication skills
• Ability to handle customer service situations calmly and effectively

Experience Level

• At least 6 months experience as a Senior Arcade Attendant or similar

Education Level

• High school diploma or equivalent

About the Company

• Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences.
• With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages.
• The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks.
• Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands.
• The Company operates nearly 90 locations throughout the U.S

Equal Opportunity

• Family Entertainment Group is an equal opportunity employer.