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About the Role

The YWCA of Binghamton and Broome County is seeking two dedicated Case Managers to join its supportive housing team. This role involves building trust, fostering empowerment, and helping residents transition out of homelessness towards sustainable housing stability. You will work one-on-one with approximately 20-30 households, guiding them through housing searches and connecting them with essential resources.

Responsibilities

Conduct comprehensive intake assessments, screenings, and psychosocial evaluations to determine participants’ housing, financial, health, and personal support needs.
Develop strengths-based, solution-focused Individualized Service Plans (ISPs) with measurable goals and action steps that promote permanent housing, self-sufficiency, and personal growth.
Identify participants’ strengths and barriers to stability and assist in reducing obstacles by linking to resources, community services, and supportive programs.
Collaborate with participants to establish and maintain personal budgets, including guidance on debt management, bill payments, and long-term financial planning.
Assist participants in locating and securing safe, affordable housing of their choice.
Apply knowledge of lease agreements to educate participants on tenant rights and responsibilities.
Maintain consistent communication with all relevant parties, including tenants, landlords, referral sources, collaborating agencies, and creditors.
Provide information and referral assistance to connect participants with community programs and social service agencies.
Develop and maintain an effective referral network to ensure timely support for ongoing needs.
Provide ongoing case management, including regular meetings, home visits, follow-up contacts, crisis intervention, and supportive counseling.
Maintain accurate, up-to-date participant files, daily logs, and monthly outcome reports.
Collect and report program data, including HMIS reporting and funder-required documentation, ensuring compliance with all audit and reporting standards.
Collaborate with colleagues, service providers, and external partners to ensure integrated and comprehensive support for participants.
Participate in staff meetings, case conferences, and supervision sessions to review cases, share resources, and promote best practices.
Participate in the agency’s rotating on-call schedule and provide after-hours crisis support as needed.

Requirements

Experience serving homeless populations, including individuals and families with mental health diagnoses and/or substance use challenges, with a focus on harm reduction.
Experience working with all age groups (children to seniors) and navigating support services for the entire family.
Demonstrated ability to develop professional relationships with clients, referral networks, and support systems.
Excellent written and verbal communication skills, with the ability to interact effectively with clients, colleagues, and external partners.
Strong organizational skills and attention to detail, with the ability to manage a demanding workload and work independently.
Strengths-based case management, tenant rights, and responsibilities.
Ability to empower residents, establish appropriate boundaries, and support skill-building and personal growth.
Competence in record-keeping, budgeting, data entry, and using Microsoft Office.
Good work history demonstrating dependability, performance, and professional conduct.
Ability to represent the YWCA professionally in internal and external meetings and presentations.
Attend required meetings (e.g., COC, CES) and participate in subcommittees as requested.
Valid NYS Driver’s License.

Skills

Case management
Record-keeping
Budgeting
Data entry
Microsoft Office
Communication skills
Organizational skills

Location

Binghamton, NY

Work Type

Full-time
35 hours/week

Education Level

Associate's degree in Human Services, Social Work, Psychology, or a related field preferred
Bachelor's degree in Human Services, Social Work, Psychology, or a related field preferred

Salary/Compensations

$52,000

About the Company

At the YWCA of Binghamton and Broome County, our mission is clear and unwavering: to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.
Every day, our team transforms this mission into action—providing safety, stability, and pathways to independence for women and families in our community.
The YWCA’s housing sites serve individuals and families experiencing homelessness.