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About the Role

Cisco is seeking a strategic, relationship-driven Program Manager to lead global Customer Engagement Programs within the GTM Operations and Strategy & Planning organization. This role involves architecting the executive-level customer engagement strategy, primarily leading the Executive Customer Advisory Board (ECAB) program and fostering long-term partnerships by facilitating high-level dialogue between Cisco’s senior leadership and top-tier accounts. You will act as a critical bridge, embedding the customer voice into the planning process and ensuring operational strategy is informed by market signals to enable agile, customer-centric decision-making.

Responsibilities

Design and execute the annual strategy for global and regional CABs, ensuring alignment with corporate priorities and business unit objectives.
Act as a trusted advisor to Cisco’s leadership team, preparing them for high-stakes interactions with customer executives.
Manage the end-to-end experience for board members, including onboarding, meeting agendas, and ongoing engagement.
Partner with product management and marketing teams to develop compelling, strategic agendas that address top customer business challenges.
Formalize the feedback loop between CAB members and Cisco’s internal product and engineering organizations.
Track, report, and drive action on customer insights to ensure measurable business impact.
Collaborate with Sales, Customer Experience (CX), and Marketing teams to ensure a unified and premium experience for board members.
Manage program logistics, including digital collaboration platforms, event planning, and performance metrics.
Manage outreach and participation for beta/alpha product opportunities, customer speaking engagements, and testimonials.
Coordinate high-touch executive briefings to strengthen relationships with priority global accounts.
Establish and maintain structured feedback loops for priority accounts to ensure their strategic requirements are surfaced and addressed.
Provide cross-functional support for GTM Ops and Strategy & Planning initiatives.
Contribute to broader operational excellence by aligning customer engagement activities with organizational strategic goals.

Requirements

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
7+ years of related experience in customer success, loyalty marketing, or strategic engagement programs.
Strategic execution and experience designing and scaling high-impact engagement initiatives that drive measurable improvements in customer retention and satisfaction.
Experience building relationships with C-suite stakeholders, providing proactive insights and anticipating executive needs to align program goals with broader business objectives.
Experience interpreting complex data sets and customer feedback loops to identify trends and influence long-term engagement strategy.
Demonstrated ability to synthesize complex customer feedback into meaningful business strategy.
Exceptional verbal and written communication skills, with the ability to articulate complex strategies clearly to diverse internal and external audiences.
Experience in the networking, cybersecurity, or SaaS industry.
Ability to navigate ambiguity and influence senior stakeholders without direct authority.
Data-driven mindset with the ability to measure program ROI and influence internal product roadmaps.
A natural inclination to anticipate potential friction points in the customer journey and develop preemptive solutions.
A high degree of personal accountability and a "founder’s mentality," with the drive to identify gaps in existing processes and independently lead cross-functional efforts to resolve them.
Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and customer engagement software.
Keen interest in adopting emerging technologies to enhance program delivery.

Skills

Executive communication
Complex project management
Cross-functional orchestration
Customer success
Loyalty marketing
Strategic engagement programs
C-suite stakeholder management
Data interpretation
Customer feedback analysis
Strategic synthesis
Verbal communication
Written communication
Networking industry
Cybersecurity industry
SaaS industry
Navigating ambiguity
Influencing senior stakeholders
Data-driven decision making
Program ROI measurement
Product roadmap influence
Problem anticipation
Solution development
Personal accountability
Process improvement
Cross-functional leadership
CRM platforms (Salesforce, HubSpot)
Customer engagement software

Location

U.S.
Canada

Work Type

Full-time

Experience Level

7+ years of related experience

Education Level

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field

Salary/Compensations

$168,800.00 - $241,200.00 (U.S. and/or Canada)
$168,800.00 - $277,400.00 (New York City Metro Area)
$148,800.00 - $248,200.00 (Non-Metro New York state & Washington state)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)
Grants of Cisco restricted stock units

About the Company

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
Cisco has been innovating for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
Cisco's solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
The company fosters experimentation and creates meaningful solutions.
Cisco has a worldwide network of doers and experts, offering limitless opportunities to grow and build.
The company emphasizes teamwork, collaboration, and empathy to achieve global scale.

Equal Opportunity

Cisco is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.