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About the Role

To oversee and direct the operations functions for the Boutique to maximize productivity. The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.

Responsibilities

• Build, maintain and follow-through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, or mail.
• Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate.
• Ensure secure and accurate use of the cash register, including the opening, balancing, closing, invoice retention, and bank deposits.
• Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours.
• Maintain and improve the inventory integrity for all three divisions (prevent damages, losses, discrepancies, and execute Cycle Counts, RFID, Year End Inventory).
• Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell through.
• Oversee and understand the savoir faire of RTW alterations, and align with Global guidelines, expertise and experience.
• Create, maintain and manage all Boutique invoices through our internal system.
• Managing a budget and forecasting expenditures for a multi-faceted Boutique.
• Lead the change management within the boutique through various project, be proactive, and take initiative when required.
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource & trainer for the entire Boutique Team.
• Lead and oversee the Chanel et Moi after-sales within your Boutique, including repair intake/lead-times, local/international repairs, spare-parts, execute minor in-store repairs, and delivering an exceptional client experience at every stage.
• Uphold the Boutique maintenance standards by communicating with contractors/vendors, management/IT to provide services for the boutique.
• Work with the Boutique Director and Boutique Manager to order, organize and allocate staff uniforms.
• Foster effective communication and collaboration within the team and with Head Office.
• Adhere to relevant Health & Safety and Security procedures and guidelines at all times.
• Coach, inspire and develop the heart of house team.
• Establish and maintain working knowledge of current merchandising guidelines as well as the ability to maintain set standards at all times.
• Check the quality of incoming and outgoing merchandise, ensuring that each product has the correct ticket and that products are boxed and/or wrapped following the appropriate guidelines.
• Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter.
• Ensure that back-office areas are kept clean and well-organized at all times.
• Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge.
• Actively and positively participate in any meetings arranged.

Requirements

• Detailed oriented and excellent organizational skills.
• Excellent verbal and written communication skills; comfortable working with different departments and teams.
• Strong skills in managing and mentoring a team.
• Ability to lift approximately 15-20 lbs.
• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Fluent English, French a plus.

Skills

• Standard Operating Procedures
• Systems/Tools expertise
• Customer Relationship Management
• Cash register operations
• Shipping & receiving
• Inventory management
• Stock organization
• RTW alterations
• Budget management
• Forecasting expenditures
• Change management
• After-sales service
• Repair management
• Vendor communication
• Team coaching
• Merchandising guidelines
• Product quality checks
• Dress code adherence
• Grooming standards
• Conduct guidelines
• Health & Safety procedures
• Security procedures

Location

• CHANEL Flagship Boutique (in Yorkville)

Work Type

• Full-time
• Contract

Experience Level

• At least 4-6 years in leadership retail operations and/or stock experience.

Salary/Compensations

• 95k-100kCAD annually + bonus

Benefits

• Private medical and dental insurance
• Long-term disability coverage
• Life insurance
• Accidental death and dismemberment insurance
• Option to add family members
• Strong company pension plan
• Bonus program
• Generous vacation days
• Sick leave
• CSR (volunteering) days
• Day off for your birthday
• Robust global parental leave policy
• 24/7 Employee Assistance Program (EAP) including counseling, legal support, wellness services, and financial guidance
• Mentorship programs
• Learning opportunities
• Career advancement opportunities

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
• CHANEL CANADA ULC. welcomes all applicants for this position.
• We are committed to fair and accessible employment practices.
• Accommodations are available upon request for candidates with disabilities throughout the recruitment process.