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About the Role

The Sales Consultant develops deep, long-lasting relationships with customers, leading to increased sales, service, and loyalty. Delivering extraordinary service requires expertise about products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission, offering unlimited earning potential. Upon reaching $1MM in sales, consultants receive additional clienteling and customer development tools.

Responsibilities

Sell the entire store and wardrobe customers from head to toe
Develop long-term customer relationships by engaging customers
Cultivate new customers and introduce them to Holt Renfrew
Stay abreast of fashion and style trends and translate this information into advice for clients
Focus on understanding the customer's needs, preferences, likes, and dislikes
Demonstrate product and style expertise to satisfy customer needs
Perform floor recovery, visual merchandising, price changes, and related sales support tasks
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cybersecurity measures
Perform other duties as assigned

Requirements

Proven ability to exceed sales targets
Knowledgeable of wardrobing and styling techniques
Expertise in establishing customer relationships that translate into sales; is empathetic
Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
Highly collaborative; working with and through others in a team-oriented environment
Entrepreneurial, competitive, self-confident, and self-motivated
Able to work in a fast-paced environment requiring a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on customer needs, including nights, weekends, and holidays
Minimum of three or more years of experience in a commission sales environment
Prior retail sales experience in a luxury environment preferred

Skills

Sales
Customer Relationship Management
Clienteling
Visual Merchandising
Styling
Fashion Trends
Communication
Interpersonal Skills
Multi-tasking

Location

Canada

Work Type

Full-time
Commission

Experience Level

3+ years in commission sales
Luxury retail sales experience preferred

Salary/Compensations

Unlimited earning potential (full commission)
Minimum $1MM sales target

Benefits

Competitive total compensation
Generous employee discount
Pension
Health & dental benefits
Tuition assistance
Continuous learning and development

About the Company

Holt Renfrew is Canada's FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers.
We are curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet.
We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.
We are committed to creating and inspiring a more SUSTAINABLE future for all.
We aim to IGNITE the possibility of POSITIVE CHANGE.
Our values include Magenta, Canadian, Sustainability, Personal Service, Warmth, Unity, Passion, and Excellence.

Equal Opportunity

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We believe our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.