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About the Role

Canada's National Ballet School (NBS) is seeking an Evening Residence Counsellor – Front Desk to join their team. This full-time, permanent position involves creating a safe, supportive, and welcoming residential community for boarding students while managing front desk operations. The role is ideal for someone compassionate and organized who enjoys balancing student support with administrative tasks.

Responsibilities

• Foster a compassionate, respectful, and safe environment by providing guidance, emotional support, and appropriate professional boundaries.
• Supervise students throughout Residence and during activities while promoting their wellbeing and adherence to Residence expectations.
• Chaperone students to classes, meals, appointments, activities, and events as required.
• Dispense medications in accordance with NBS policies and maintain accurate documentation and student records.
• Welcome students, families, staff, and visitors, respond to inquiries, manage incoming calls, emails, deliveries, and general correspondence, and maintain a professional reception area.
• Maintain attendance records, communicate student absences and appointments, and liaise with parents, faculty, and other departments to support student needs.
• Assist with student account funds, scheduling, appointments, and other administrative responsibilities that support Residence operations.
• Respond promptly and professionally to emergencies, illnesses, accidents, or behavioural concerns while completing required documentation.
• Work closely with Residence leadership and colleagues to support students and contribute to a positive, inclusive community.
• Exercise sound judgement, discretion, diplomacy, and confidentiality in all interactions.

Requirements

• Diploma or degree in Child and Youth Care, Social Work, Child Studies, Psychology, Sociology, or a related field.
• Two or more years of experience working with children and youth in a residential, educational, or recreational setting.
• Administrative or reception experience is considered an asset.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Sound judgement, problem-solving, and conflict resolution skills.
• High level of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Ability to accompany students using public transportation when required.
• Successful candidates must supply Canada's National Ballet School with a Vulnerable Sector Check.

Skills

• Compassion
• Professionalism
• Interpersonal skills
• Communication skills
• Relationship-building skills
• Organizational skills
• Attention to detail
• Problem-solving skills
• Conflict resolution skills
• Discretion
• Confidentiality
• Microsoft Office proficiency
• Google Workspace proficiency

Location

• Canada

Work Type

• Full-time
• Permanent
• Onsite

Experience Level

• Two or more years of experience working with children and youth in a residential, educational, or recreational setting

Education Level

• Diploma or degree in Child and Youth Care, Social Work, Child Studies, Psychology, Sociology, or a related field

Salary/Compensations

• $32,000 annually

Benefits

• Dental
• Health
• Paramedical
• Short & Long Term Disability
• Life Insurance
• Employee Assistance Program
• Employer-matched Defined Contribution Pension Plan
• Paid vacation time in accordance with the School calendar
• Commitment to work-life balance
• Professional development opportunities
• Discounted rates for NBS Adult Ballet Classes
• Employee discount at The Shoe Room, our dance retail store
• Subsidized lunch, beverages, and snacks at our onsite café
• Collaborative and inclusive work environment with opportunities to participate in employee engagement initiatives

About the Company

• Canada's National Ballet School (NBS) is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives.
• NBS has 300+ employees supporting programs ranging from professional ballet training and community engagement to groundbreaking health initiatives.
• NBS fosters a collaborative, creative environment rooted in inclusion and continuous growth.

Equal Opportunity

• NBS is committed to addressing systemic inequities in every facet of our organization, including programs, policies, and practices.
• It is NBS' top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto.
• We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.
• If you require accommodation at any stage of the recruitment process, please inform us.