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About the Role

Reporting to the Store Manager, Retail Team Leaders drive our mission first-hand with our customers by connecting people to the healing power of plants. You will deliver the Saje Experience, guiding customer wellness journeys through product demonstrations, education, and tailored recommendations. All Team Members contribute to Saje's culture and maintain a positive work environment.

Responsibilities

• Authentically connect with customers and deliver consistent, exceptional service following the Saje Experience sales model.
• Demonstrate products inside and outside the store (GPOP) to drive awareness and understanding.
• Educate customers on products and 100% natural wellness.
• Make bold recommendations to support customer wellness needs and build baskets to create and expand health habits.
• Contribute to a team environment where all Team Members experience belonging and inclusion.
• Be accountable for driving store commercial goals and achieving performance targets.
• Generate business results and achieve key KPIs including revenue, comp growth, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members have the product knowledge for intentional recommendations.
• Uphold presentation standards and action merchandising opportunities to elevate the in-store experience.
• Proactively grow the business through community outreach.
• Complete assigned tasks including visual merchandising, operations, and development.
• Inspire and uplift the team through coaching, collaboration, and embodying core values.
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Requirements

• Comfortable working in a scented environment.
• Passionate about engaging with Community Members in a personalized, hands-on way.
• Natural ability to build genuine relationships through strong communication, empathy, and active listening.
• Strong aptitude for product sales, consumer engagement, and sharing in-depth product knowledge.
• Confidently make bold, strategic recommendations that drive product sales and increase basket size.
• Excel at identifying upsell opportunities and creating compelling product recommendations.
• Bring a competitive drive balanced with a positive, team-oriented attitude.
• Lead by example with a natural talent for coaching, motivating, and developing others.
• Proven track record of driving results, achieving KPIs, and inspiring team success.
• Able to have a flexible work schedule with availability on mornings, evenings, weekends, and holidays.
• Commit to being available each year during the vacation black-out period between November 15-January 15.
• Passionate about your own wellness journey and believe in the superpower of plants.

Skills

• Product demonstration
• Customer service
• Sales
• Product education
• Communication
• Empathy
• Active listening
• Coaching
• Teamwork
• Merchandising
• Community outreach

Location

• Market location may vary

Work Type

• Full-time
• Part-time

Experience Level

• Minimum of a high school education required
• Proven track record of driving results

Education Level

• High school diploma

Salary/Compensations

• Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Benefits

• Comprehensive health, vision, and dental packages
• Paid sick days
• Generous product discount
• Onboarding plan
• Employee Assistance Program - 24/7 support, resources, and information
• Paid time off
• Incentive programs (eligibility requirements apply)

About the Company

• Saje Natural Wellness is nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally.
• We are a purpose-driven, people-first organization where collaboration, innovation, and entrepreneurial mindsets thrive.
• We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.
• At Saje, you’ll connect with a dynamic community and make a positive impact.
• Grow your career at Saje, alongside talented, hard-working, and kind-hearted people.

Equal Opportunity

• Saje provides equal employment opportunity to all employees and applicants and believes the best teams are made up of diverse perspectives and people.
• We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.