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About the Role

This is a leadership role with delivery responsibility focused on owning end-to-end delivery and run outcomes for client connectivity products/services. The role involves setting technology strategy, leading development pods, building reliability by design, and ensuring safe, predictable change delivery. It also includes leading production support, managing risks, and mentoring teams.

Responsibilities

• Own end-to-end delivery and run outcomes for one or more client connectivity products/services, staying hands-on while guiding others
• Set and communicate the technology strategy, balancing business delivery with ongoing remediation of technical debt
• Lead and continuously improve development pods, measuring success through fewer production incidents and increased release cadence
• Build reliability in by design by addressing non-functional requirements (performance, resilience, observability, recoverability)
• Ensure safe, predictable change delivery through small, regular, non-breaking releases, plus release/change execution and operational acceptance
• Lead production support and operational rituals, including incident response, problem management, PIRs, retros and stand-ups; ensure root causes are fixed and improvements embedded
• Manage risk and control items proactively, staying on top of vulnerabilities and control and governance processes
• Mentor and uplift teams across Client Connectivity, sharing best practices and improving ways of working
• Communicate progress and impact, blogging/sharing updates and achievements, and identifying wider contribution opportunities for self and team

Requirements

• Strong full-stack DevOps experience across build, test, release and run, including Continuous Delivery practices
• Hands-on engineer who can code and deploy to production, working across at least two languages and willing to learn new stacks (e.g., Java, JavaScript, Clojure, Python)
• Relational database experience (PostgreSQL preferred), working knowledge of Unix and a solid infrastructure understanding, comfortable operating in both Unix and Windows environments
• Experience designing/consuming HTTP APIs (e.g., REST)
• Strong analytical, problem-solving and decision-making skills
• Proven technical leadership: raising engineering standards, coaching, and improving team ways of working
• Strong production support capability: observability, incident/problem management, and driving service reliability improvements
• Able to manage multiple development teams and work directly with Product Owners end-to-end with minimal reliance on intermediary roles
• Strong stakeholder management and decision-making, making sound trade-offs across time, risk and quality, including knowing when to escalate
• Knowledge of cyber security and regulatory requirements (e.g., data privacy, consent, data residency) and how to apply them in delivery
• Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.

Skills

• Full-stack DevOps
• Continuous Delivery
• Coding
• Deployment
• Java
• JavaScript
• Clojure
• Python
• Relational database
• PostgreSQL
• Unix
• Infrastructure
• HTTP API design/consumption
• REST
• Analytical skills
• Problem-solving skills
• Decision-making skills
• Technical leadership
• Coaching
• Production support
• Observability
• Incident management
• Problem management
• Service reliability improvement
• Stakeholder management
• Cyber security
• Regulatory requirements
• Data privacy
• Consent
• Data residency

Location

• Toronto

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Tailored professional development opportunities
• Competitive Total Reward Package
• Appropriate mix of fixed pay, and variable pay
• Discretionary, annual awards (bonus)
• Wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle

About the Company

• HSBC's purpose is Opening up a world of opportunity.
• HSBC uses its unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for its more than 40 million customers.
• HSBC is bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world.
• In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.
• Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.
• HGCA has different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.