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About the Role

The IT Administrator will manage Terrapinn's software, identity, and AI tools, focusing on license management, cost optimization, and ensuring efficient user lifecycle processes across all platforms. This is a hands-on role requiring daily system setup, security, and support.

Responsibilities

• Manage all software licenses, agreements, and renewals, tracking usage, optimizing costs, and managing reseller relationships.
• Administer Microsoft 365 and Entra ID, including account creation/deactivation, license assignment, MFA, and conditional access.
• Manage AI platforms (Claude, Gemini, ChatGPT), including seats, workspaces, permissions, and usage.
• Administer SaaS platforms such as Google Workspace, Salesforce, HubSpot, Gong, and Zoom, including user management, SSO, and domain setup.
• Oversee the end-to-end starter and leaver process, ensuring timely account setup and deactivation with an audit trail.
• Build Power BI reports and automations (e.g., Power Automate) for improved tracking and efficiency.
• Provide first and second-line IT support for devices, connectivity, and office equipment, including endpoint management and event support.
• Maintain accurate IT asset records.

Requirements

• Proven software license management experience, including tracking, optimization, renewal, and vendor/reseller relationship management.
• 3+ years of hands-on Microsoft 365 and Entra ID administration, covering Exchange, security, MFA, and the full user lifecycle.
• Experience administering AI tools like Claude, Gemini, or ChatGPT (enterprise/team plans, seats, permissions).
• Hands-on experience with SSO and domain setup (SAML/OIDC).
• Experience as an organization administrator on platforms such as Google Workspace, Salesforce, HubSpot, Gong, or Zoom.
• Experience building automations using tools like Power Automate or AI agents.
• Strong attention to detail, particularly regarding security and access.
• Ability to explain technical concepts clearly to non-technical individuals.
• Ability to remain calm under pressure.

Skills

• Software license management
• Microsoft 365 administration
• Entra ID administration
• Exchange administration
• MFA configuration
• Conditional Access policies
• AI tools administration (Claude, Gemini, ChatGPT)
• Google Workspace administration
• Salesforce administration
• HubSpot administration
• Gong administration
• Zoom administration
• SSO setup (SAML/OIDC)
• Domain setup
• Power Automate
• Power BI reporting
• IT support
• Endpoint management (MDM, patching, antivirus)
• MCP
• AI connector experience
• AI Agents / Agentic experience

Location

• London

Work Type

• Office-based
• Work from home
• 4.5 day week

Experience Level

• 3+ years hands-on experience

Salary/Compensations

• £40,000 to £45,000

About the Company

• Terrapinn has been sparking ideas, innovations, and relationships that transform business for over 30 years.
• Uses a global footprint to bring innovators, disrupters, and change agents together to discuss and demonstrate transformative technology, strategies, and personalities.
• Organizes world-leading events that promote innovation and technology impacting lives.
• Focuses on creative, organic, and customer-centric content curation for specific industries and locations.
• Invites individuals to join as agitators of change.

Equal Opportunity

• Believes in equal opportunities and being a diverse and inclusive employer.
• Offers adjustments to the recruitment process upon request.