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About the Role

Assist the Display Coordinator or store management with furniture setup and display, maintain store appearance, and fill in on the delivery truck when needed. Responsibilities also include processing customer sales, handling payments, answering phones, and scheduling deliveries.

Responsibilities

• Assist with floor moves and processing of new accessories.
• Aim lighting on furniture and/or accessories.
• Move and arrange heavy merchandise on the showroom floor.
• Place POP material, including hanging banners and placing signs.
• Assist customers in carrying heavy merchandise to their vehicles.
• Keep merchandise on the floor in functional condition, including ordering parts and repairing when necessary.
• Provide housekeeping support as needed.
• Maintain stockroom in an orderly fashion, including sweeping and mopping.
• Keep exits lit and free of obstruction.
• Assist in maintenance of the grounds.
• Provide work as a delivery assistant and complete deliveries as needed.
• Balance cash fund every morning and evening.
• Complete opening/closing procedure checklists daily.
• Prepare and reconcile bank deposits.
• Process customer sales and payments accurately.
• Maintain an organized and secure office environment.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints and initiate/follow up on customer service tickets.
• Review Outstanding Customer Transactions.
• Verify scheduled deliveries are in the appropriate status to be routed.
• Schedule deliveries.
• Ensure POs are present for out-of-stock product.
• Contact customers when products have arrived locally for pickup.
• File and/or prepare daily paperwork.

Requirements

• High school diploma or GED.
• One to three years of experience actively working with the public in a customer service position, preferably in retail.
• One to three years of monetary or cash handling experience highly preferred.
• General computer skills required.
• Strong math skills.
• Excellent communication and customer service skills.
• Ability to multi-task.
• Highly organized.
• Ability to follow oral and written instructions.
• Ability to work independently while using discretion.
• Must be able to frequently lift and/or move up to 150 pounds.
• Must be capable of passing a physical assessment to ensure ability to perform essential functions.

Skills

• Microsoft Word
• Microsoft Excel
• O365

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1-3 years customer service experience
• 1-3 years cash handling experience

Education Level

• High school diploma or GED

Salary/Compensations

• Starting at $15.50 per hour; more with experience

Benefits

• Reimbursement for steel-toe boots up to half of purchase, not to exceed $75.

About the Company

• Havertys is an Equal Opportunity Employer.

Equal Opportunity

• Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.