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About the Role

Medcan is seeking a dedicated individual to coordinate follow-up care, manage client health with physicians and nurses, and ensure exceptional service delivery. This role involves primary patient interaction via telephone and email, with no face-to-face contact. It's ideal for candidates who excel in dynamic environments, possess strong organizational skills, attention to detail, prioritization abilities, and experience with multidisciplinary teams.

Responsibilities

Coordinate follow up care from appointments
Work with Physicians and Nurses in managing client care
Respond to all communications including e-mails and phone calls in a timely manner
Coordinate with other staff to ensure exceptional delivery of service
Answer patient calls from assigned phone queues
Perform other administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities

Requirements

Prior experience in a medical administrative or client service position working with outbound medical referrals
Experience in a Medical Office position is an asset
Medical Office Administration diploma is a plus
Excellent written, verbal and electronic communication skills
Proficient in Outlook
Exceptional client service skills
Sound knowledge of medical terminology
Experience with Accuro EMR and Salesforce is a plus

Skills

Organization skills
Attention to detail
Ability to prioritize
Working with multi-disciplinary teams
Written communication skills
Verbal communication skills
Electronic communication skills
Outlook proficiency
Client service skills
Medical terminology

Location

Remote
Toronto

Work Type

Contract
Remote
Hybrid

Experience Level

Not specified

Education Level

Medical Office Administration diploma is a plus

Salary/Compensations

$41,830.00 - $57,516.25 CAD annually

Benefits

Perks
Potential bonuses or incentives

About the Company

Medcan is a global leader in proactive health and wellness services, devoted to providing care grounded in the latest evidence-based practices, technologies, and treatments.
The team includes physicians, clinicians, allied health, administrative, and corporate professionals passionate about supporting individuals, families, and employers to live well.
Medcan values client obsession, people-powered business, challenging the status quo, and focusing on what matters.
Core values include excellence, drive, respect, and integrity.
Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario.
Learn more at medcan.com.

Equal Opportunity

Medcan is dedicated to equity, diversity, and inclusion.
We strive to ensure all stakeholders have a fair opportunity to participate in our community.
If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.