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About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience. You will also actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target.
• Ensure outstanding and exceptional customer service by providing a friendly environment, maintaining standards, and possessing solid product knowledge.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations.
• Remain current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and CRM initiatives.
• Consistently and accurately capture client data for follow-up and relationship building.
• Resolve client issues/concerns and escalate as needed.
• Support and participate in in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts.
• Assist with special projects, as needed.

Requirements

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience required.
• Additional language skills are a plus.
• General knowledge of timepiece movements is preferred.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-starter with team-player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Skills

• Sales
• Customer Service
• Client Relationship Management
• MS Office
• SAP knowledge preferred
• Interpersonal skills
• Communication skills
• Attention to detail
• Teamwork

Location

• United States

Work Type

• Full-time
• Retail

Experience Level

• 2-5 years

Education Level

• College degree preferred

Salary/Compensations

• $26/HR-$28/HR (Commission and Overtime eligible)

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Employee assistance program

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
• Internal mobility is encouraged for career development within Richemont and its Maisons.

Equal Opportunity

• In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.