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About the Role

As the Help Desk IT Support Engineer, you will provide support to internal employees and leaders in the financial services industry across the country. You will be the primary contact for personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first-class support and creative solutions to facilitate a productive operating environment for all our teams.

Responsibilities

Maintain and troubleshoot PC network connectivity to provide maximum uptime.
Follow standard Help Desk operating procedures.
Log all support requests using request tracking platform.
Research and make recommendations for new software, solutions, and hardware.
Set up and test machines for users.
Respond to user hardware and software problems.
Research, download, and test patches, upgrades, and service packs.
Test and document corporate projects as assigned by leadership.
Train new team members and staff.
Manage Microsoft 365 email hosting.
Promote a positive environment for the team.

Requirements

Active Directory management (2+ years)
Microsoft Deployment Tool imaging console (2+ years)
Hardware knowledge for Dell workstations/laptops (2+ years)
File manipulation, shared files/folders networking (2+ years)
Experience supporting both Microsoft and Mac operating systems (2+ years)
Experience with Microsoft Office Macros (creation and installation)
Enterprise level Antivirus experience.
Enterprise level VPN experience.
Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
Experience with PC hardware build and troubleshooting.
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
Internal applicants must have a minimum of 1 year service in current role unless approved by EVP.

Skills

Active Directory management
Microsoft Deployment Tool imaging console
Dell workstations/laptops hardware knowledge
File manipulation
Shared files/folders networking
Microsoft operating systems support
Mac operating systems support
Microsoft Office Macros (creation and installation)
Enterprise level Antivirus
Enterprise level VPN
Operating systems
Wireless networks
Security software
Imaging software
Databases
PC hardware build and troubleshooting

Location

Nationwide

Work Type

Full-time

Experience Level

2+ years

Education Level

Bachelor's Degree or applicable experience
Equivalent certifications/education

Benefits

Competitive pay and benefits with a large employer (over 1600 employees nationwide)
401(k)
Health insurance
Competitive benefits package
Opportunities for training, development, and long-term growth within the firm
Tuition reimbursement for qualified expenses

About the Company

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide.
Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service.
We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support.
Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them.
We do that by living our values: Serve, Make it Happen, and One team.

Equal Opportunity

It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.