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About the Role

As the Billing Fulfillment Administrator, you will be responsible for providing efficient and responsive service to billing inquiries and premium collection from various stakeholders. You will be collecting and administering premium payments, maintaining and reconciling account records, and providing billing knowledge to business partners.

Responsibilities

• Providing courteous and professional service to manage all incoming phone calls and email inquiries.
• Processing premium payment transactions, Non-sufficient funds (NSF) letters and premium returns, and all other billing-related transactions.
• Corresponding with stakeholders regarding billing and premium transactions.
• Corresponding with internal departments to obtain information needed to process and respond to inquiries.
• Providing term insurance renewal quotes to policyholders.
• Creating various policyholder letters and miscellaneous correspondence as required.
• Analyzing various billing reports, recommending solutions and resolving any errors.

Requirements

• Two years of experience in Individual Life Insurance or related experience in accounting, finance, payroll or banking.
• Completed a post-secondary certificate in Business Administration or a related field.
• Bilingualism in English and French is required.
• Detail oriented work requiring a moderate degree of mental concentration for extended periods of time.
• Ability to work in a contact centre environment requiring a high level of audio and visual concentration for extended periods of time.
• Subject to a Background check as a condition of employment.

Skills

• Continuous improvement
• Critical thinking
• Communication skills
• Team player
• Knowledge sharing

Location

• Hybrid

Work Type

• Regular Full-Time
• Hybrid (2 days in office)

Experience Level

• 2 years

Education Level

• Post-secondary certificate in Business Administration or a related field
• Associate Customer Service (ACS) is an asset

Salary/Compensations

• $43,550 - $72,583

Benefits

• Training and development opportunities
• Flexible work options
• Paid time off
• Physical and mental health programs
• Paid volunteer days
• Group retirement savings plans
• Pension
• Benefits (health and wellness, dental, disability and life coverage)
• Mental health support
• Employee assistance program

About the Company

• CLIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
• The Client Services team aspires to create a seamless and personalized client experience.
• The team is professional, agile, and knowledgeable, working collaboratively to understand and anticipate client needs.